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Customer Service Consultant

4 months ago

Toronto, Ontario, Canada Rogers Communications Full time

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives.

Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.

Are you someone who cares about people, loves technology, and is genuinely invested in helping others?

Cable Cable in Fenelon Falls Ontario is hiring for a Customer Service Representative.


Come join an amazing team, where every day brings new and exciting challenges, where you get to work with fun and engaged people, and where you get to connect with our customers.


What we offer:

  • Competitive compensation
  • Comprehensive Health and Dental Benefits
  • Employee discounts
  • Leaders who deeply care about your growth and development

What you will do:

  • Connect and build rapport with our customers; providing best in class customer service
  • Analyse customer inquiries regarding their products & services and provide a customized solution
  • Assist our installation team members and provide support with nontechnical customer issues
  • Maintain billing, payment and other financial records on our customers.
  • Adhere at all times to all applicable health and safety policies./company policies
  • Perform other duties as requested by the department or team lead

What you bring:

  • 1+ years of customer interaction in a professional role, either face to face or over the phone
  • Excellent communication and telephone skills required.
  • Strong trouble shooting and technical skills
  • Highschool diploma or equivalent
  • Post secondary education in an administrative field considered an asset.
  • Above average computer skills with a variety of programs and hardware.
  • A willingness to learn and expand your skills and role as per the company needs

Schedule:
Full time

Shift:
Weekend

Length of Contract:
Not Applicable (Regular Position)

Work Location:16 Cable Road, Fenelon Falls, ON

Travel Requirements:
None

Posting Category/Function:
Call Centre Operations & Technical Support

Requisition ID: 285628

Together, we'll make more possible, and these six shared values guide and define our work:

  • Our people are at the heart of our success
  • Our customers come first. They inspire everything we do
  • We do what's right, each and every day
  • We believe in the power of new ideas
  • We work as one team, with one vision
  • We give back to our communities and protect our environment

Posting Notes:
Customer Experience || Canada (CA) || ON || Fenelon Falls || mfield2 ||