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Customer Service Consultant

3 months ago

Toronto, Ontario, Canada Downtown Hyundai Full time
Position Overview

As a Customer Service Consultant at Downtown Hyundai, you will play a vital role in ensuring customer satisfaction and enhancing the overall service experience.

Qualifications
  • Education: Completion of secondary (high) school graduation certificate
  • Experience: 1 to 2 years in a related field
Key Responsibilities
  • Organize various events aimed at promoting services, fundraising, and disseminating information.
  • Address and resolve customer inquiries and issues effectively.
  • Provide detailed explanations regarding the types and costs of services available.
  • Maintain accurate records and statistical data.
  • Gather and analyze relevant information to evaluate client feedback, inquiries, and complaints, ensuring the delivery of valuable information and services.
  • Log and track customer complaints systematically.
  • Process payments efficiently.
  • Clarify procedures, associated risks, and benefits to clients.
  • Oversee and manage a digital database for client information.
  • Respond to client inquiries and furnish necessary information.
Screening Questions
  • Are you open to relocating for this role?
  • Do you possess prior experience in this sector?
Diversity and Inclusion Initiatives
  • We are committed to providing diversity and cross-cultural training to foster an inclusive work environment for newcomers and refugees.
Support for Visible Minorities
  • Our hiring practices are designed to prevent discrimination against visible minorities, including anonymizing the hiring process.
  • We offer diversity and cross-cultural training to ensure a welcoming atmosphere for all employees.
Work Details
  • Employment Type: Permanent
  • Language of Work: English
  • Work Hours: 40 hours per week