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Customer Service Consultant

3 months ago

Toronto, Ontario, Canada Downtown Hyundai Full time
Position Overview

As a Customer Service Consultant at Downtown Hyundai, you will play a vital role in ensuring customer satisfaction and enhancing the overall experience for our clients.

Qualifications
  • Education: Completion of secondary (high) school graduation certificate is required.
  • Experience: A minimum of 1 year to less than 2 years in a similar role is preferred.
Key Responsibilities
  • Organize and execute various events aimed at promoting our services and engaging with the community.
  • Address and resolve customer complaints and concerns effectively.
  • Provide detailed explanations regarding the types and costs of services available.
  • Maintain accurate records and statistics related to customer interactions.
  • Gather and analyze relevant information to evaluate client feedback, inquiries, and complaints, ensuring the delivery of valuable information and services.
  • Log and manage customer complaints in a systematic manner.
  • Process payments and handle financial transactions with care.
  • Clearly explain procedures, associated risks, and benefits to clients.
  • Oversee and maintain a digital database for efficient information management.
  • Respond to client inquiries and provide comprehensive information as needed.
Screening Questions
  • Are you open to relocating for this position?
  • Do you possess prior experience in this field?
Diversity and Inclusion

At Downtown Hyundai, we are committed to fostering an inclusive workplace. We provide diversity and cross-cultural training to ensure a welcoming environment for newcomers and refugees.

Commitment to Equality

We implement hiring practices that promote equality and discourage discrimination against visible minorities, including anonymizing the hiring process and providing necessary training.

Employment Details
  • Job Type: Permanent
  • Language of Work: English
  • Working Hours: 40 hours per week