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Senior Program Manager, People Team
3 months ago
A home is the biggest investment most people make, and yet, it doesn't come with a manual. That's why we're building the only app homeowners need to effortlessly manage their homes — knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right.
We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We're seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.
At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we'll build together.
Thumbtack by the Numbers
- Available nationwide in every U.S. county
- 80 million projects started on Thumbtack
- 10 million 5-star reviews and counting
- Pros earn billions on our platform
- $3.2 billion valuation (June, 2021)
About the People Team
The People Team's vision is to power the success of the business through the success of our people. We strive to build a top place to work through our values-driven culture and virtual-first working model, to enable Thubmtack's success with our high-impact team and to prepare for the future by building scalable infrastructure. Join us to be part of an impact-oriented team that believes in the power of its people and actively fosters an environment where you can learn and grow, while building the future.
About the Role
As the Senior Program Manager, reporting directly to the Chief People Officer, you will be the operating drumbeat of the team to ensure that we achieve our vision and goals, while building a values-driven team culture. You will orchestrate critical operating rhythms, drive strategic initiatives, enable leadership team effectiveness and cross-functional collaboration and facilitate department-wide visibility, cohesion, and engagement. Through your operational prowess, strategic insights, grit, comfort with ambiguity and EQ, you will play a crucial role in driving execution, while strategically positioning the People Team for long term success.
Responsibilities
- Operating Rhythms: Design and manage all operating processes for the People Team, including long-term strategy, annual planning and goal setting, and execution management to ensure we develop and achieve the right strategy and goals.
- Strategic Partnership and Projects: Directly support the Chief People Officer to help define long term strategy that will enable the People Team to maximize its impact on the business. Lead cross-functional strategic projects and initiatives by developing a vision and project plan, coordinating stakeholders and workstreams, and effectively managing change.
- Leadership Forums: Manage all People Team leadership forums (e.g. staff meetings, extended leadership team meetings, offsites), to ensure leaders are focused on the most strategic issues and using their time together effectively by setting agendas, coordinating guests, and tracking follow ups.
- Cross-functio nal Coordination: Serve as the connective tissue within the People department and across the organization, building relationships and identifying cross-functional interdependencies to enhance impact, while driving operational improvements and strategic alignment.
- Team Engagement: Coordinate and champion activities that foster a sense of team cohesion and connection to facilitate strong relationships and more effective collaboration.
- Communications & Knowledge Management: Prepare strategic communication (e.g. Town Hall decks, strategy docs, Board slides, Team-wide emails, etc) and manage internal knowledge management (e.g. intranet) to enhance team-wide visibility, transparency, alignment, and cohesion.
What you'll need
If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.
- Operational Prowess: Deep program management skill set with a proven track record of effectively designing and leading complex processes, ability to keep the trains running on time, extreme ownership mindset, attention to detail and eye towards simplicity and efficiency.
- Communication: Strong presentation, written and verbal communication skills, and ability to communicate concise, yet compelling narrative. Has the ability to say what they mean and tactfully pushback and challenge senior leaders.
- Collaboration: Quickly establishes trust and credibility and fosters deep partnerships through superb collaboration and interpersonal skills. Capable of leading through influence over authority and building bridges across the organization.
- Strategic Thinking: Ability to understand what we are solving for, use data and logic to formulate a point of view and define a strategy that addresses the key objectives.
- Comfort With Ambiguity and Grit : High levels of resilience, adaptability and comfort with changes. Thrives in the eye of the storm and expertly steers through ambiguity and complexity, with a knack for making the most out of resources and transforming chaos into order.
- Emotional Intelligence: Upholds stellar ethical standards and sharp emotional intelligence, adept at safeguarding sensitive information while embracing diverse perspectives to cultivate a truly inclusive environment.
Bonus points if you have
- Analytical skills
- Experience in virtual-first engagement and connection
- Experience in tech or fast-paced startup environments
- MBA
Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines. Learn more about our virtual-first working model here .
- Virtual-first working model coupled with in-person events
- 20 company-wide holidays including a week-long end-of-year company shutdown
- Library (optional use collaboration & connection hub) in San Francisco
- Cell phone reimbursements (North America)
- Employee Assistance Program for mental health and well-being
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: .
If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack's Privacy policy available at .
Thumbtack currently supports remote work in a number of locations across the United States, Ontario and the Philippines. Using the drop down list below, please select the location you intend to work from. If you are not currently located in or able to work from a location listed below, please select "Location not listed." *
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At Thumbtack, we're building more than a product. We're building local economies and stronger communities. Leveling the playing field so even the smallest of businesses has a fair shot at success. And we believe diversity is essential to making this happen. We use your answers below to better understand who is interested in joining the team and whether we're considering a diverse group of people for our open roles. Your response will be confidential, and neither your answers nor your participation or non-participation will affect our consideration of your candidacy.
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