Customer Service Assistant

1 week ago


Oakville, Ontario, Canada Pharmex Direct Full time
Duties
As a Customer Service Representative, you will be responsible for providing exceptional service to our customers

Your duties will include:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Calling, screening and booking appointments
  • Acknowledging and resolving patient concerns
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support

Skills:
To excel in this role, you should possess the following skills:

  • Excellent verbal and written communication skills in English
  • Proficiency in data entry and computer systems
  • Multilingual or bilingual abilities, particularly in French, are desirable
  • Strong customer service skills with the ability to empathize and provide solutions

Job Types:
Full-time, Part-time

Salary:
From $17.00 per hour

Expected hours:
per week

Benefits:

  • Onsite parking
  • Paid time off

Schedule:

  • Evening shift
  • Monday to Friday

Education:

  • Secondary School (preferred)

Ability to Commute:

  • Oakville, ON L6L 6L4 (required)

Work Location:
In person

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