Customer Service Specialist

1 week ago

Oakville, Ontario, Canada Bunge Iberica SA Full time

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Customer Service Specialist

Date: May 17, 2024

City : Oakville

Country : Canada (CA)

Requisition Number : 34772

At Bunge, people don't just come here to work, they come here to grow – solving challenges that directly impact the world with a diverse and talented team working to make us the most innovative and dynamic company in our industry.

We offer competitive compensation, flexible work arrangements, and opportunity to progress. Our hybrid work environment provides a balance of in office and remote work. Most importantly, in all we do we live our values:


• Act as One Team by fostering inclusion, collaboration, and respect


• Drive for Excellence by being agile, innovative, and efficient


• Do What's Right by acting safely, ethically, and sustainably

Overview:

This position will act as a liaison, providing product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The Customer Service Specialist will act as an advocate for both the customer as well as for Bunge, ensuring that our customer's needs are handled in an efficient and profitable fashion. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Essential Functions:

• Support excellent customer experiences through coordinating shipment and order changes based on delivery window, inventory availability, and fill rate requirements set by the customer.

• Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.


• Maintain a high level of professionalism at all times, creating a connection and developing a rapport with every customer to provide outstanding, personal service.

• Serve as a main point of contact and liaison between the customer and internal groups such as the Commercial, Operations, Product Management, and Supply Chain teams.

• Assist Customer Service Supervisor with escalations to resolve operational and customer issues

• Complete bi-monthly check-ins with customers, focusing on improvement of customer experience

• Monitor complaint entry into CRM for accuracy and respond to complaints ensuring a timely response to the customer

• Travel as necessary to Bunge facilities and customer meetings

Skills & Experience Requirements:


• Bachelor's degree with 0 - 2 years of position related experience, or equivalent combo of education and experience level.

• Prior successful industry customer service experience and/or a proven track record of accomplishments in working in an environment servicing internal and external customers.

• Strong interpersonal and communication skills; verbal, written phone/email etiquette skills.


• Strong attention to detail, problem solving, prioritization, time management and organizational skills.

• Strong ability to multitask

• Positive and professional attitude

• Ability to work and collaborate with cross functional teams

• Self-reliant, independent; can be quick and decisive, smart and savvy with good ideas and judgment

• Stable, adaptive, and able to handle a stressful situation with calm and reason.

• Flexible, open to change, and can experiment with new solutions to achieve results

• Self-assured, confident, and secure when making decisions and taking action

• Familiarity with CBOT exchange and fundamentals of futures and basis trading a plus

• Experience in agribusiness or related industry a plus

• Experience with SAP, & Tableau a plus

• Demonstrated proficiency in Microsoft Office applications, with special focus on Excel and Word.

Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge's expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.

Bunge is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status. Bunge is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled

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