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Representative, Customer Service
3 months ago
Description
Here's how you'll contribute:
Carry out the administration of department programs and services, including: analysis of documentation, document preparation and response to customer inquiries within established timeframes Provide guidance and instruction to the team in the resolution of title defects or customer service issues while adhering to risk management policies and elevating to the Manager or Underwriting where required Prepare, analyze and action Lender reports within established deadlines Provide day-to-day balanced, constructive feedback to members of the department regarding their work Identify and elevate performance issues to the department manager, providing specific details of the concern or issue Provide detailed feedback to the department manager for incorporation into the annual and probationary reviews of department employees Collaborate with the department manager in the design, implementation and delivery of new functional training Assist in the development of training plans for new staff and ongoing cross training within the team Organize and attend department huddles and meetingsHere's what you'll bring:
Law clerk designation or equivalent experience is required Three to four years mortgage related experience Three to four years' experience working independently on real estate files from opening to close, including all aspects of funding Strong customer service skills with a focus on building relationships Detail oriented and proven ability to multi-task in a fast paced environment Excellent organizational and time management skills Ability to exercise good judgment in protecting confidential information Intermediate computer skills in MS Office products (Word, Excel and Outlook) Flexibility to work additional hours as requiredOur core hours of operation are 8:00 a.m. – 9:00 p.m. Monday through Friday. Candidates must be flexible to work a regular rotating late shift to 9:00 p.m.
HERE'S WHAT SETS US APART: Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results. Comprehensive benefits that include virtual healthcare and an Employee & Family Assistance Program Group retirement savings plan with company match Paid holidays and generous paid time off Hybrid work arrangements Paid volunteer opportunities and charitable donation matching Employee recognition programs that include referral incentives Potential for performance-based incentives The opportunity to participate in our stock purchase plan And more *ABy joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.Thank you for considering FCT. We look forward to meeting you.