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Customer Service Representative

3 months ago

Oakville, Ontario, Canada Xediton Pharmaceuticals Full time

Vacancy Overview
The Customer Service Representative & Inventory Analyst will provide service to both external customers and also support internal management

Company Description

  • Xediton is a small privatelyheld pharmaceutical company with a focus on meeting the needs of patients, physicians and partners. We are located in Oakville, Ontario.
  • Department:
-
Customer Service

  • Project Location(s):
-
Oakville

  • Education:
-
University Degree Required

  • Salary:
-
$50,000 to $55,000 per annum

Skills & Experience

Competencies:

  • University degree required.
  • Proficient computer skills, which would include Microsoft Office (Word, Excel, Outlook)
  • Excellent communication skills (written and oral)
  • Experience and familiarity with a Customer service and office environment
  • Strong analytical and problemsolving skills.
  • Developed interpersonal skills; good team player
  • French language skills are not required but would be an asset
  • Superior organizational skills, with the ability to prioritize and handle multiple tasks and deadlines, works well under pressure and has a sense of urgency
  • Maintain a high degree of accuracy and attention to detail

Responsibilities

Specific responsibilities include:

  • Answer all customers' calls regarding complaints, back orders, return authorizations, price requests, product information; contact customers with product changes or price differences in a timely, courteous and effective manner.
  • Invoicing and Payments: Keep Customer and Supplier accounts up to date by posting invoices, payments and receipts.
  • Maintain Customer Database
  • Compile up
- to-date information for internal staff; reports may include sales reporting, backorders, inventory position, etc.

  • Prepare shipping and tracing information for customers as required
  • Act as a liaison between warehouse and customers in managing their account with respect to orders, shipping errors, returns and general enquiries
  • Answer/route telephone calls, greet visitors, schedule meetings and other clerical duties as directed by Supervisor
  • Track inventory from manufacturing through to intransit and delivery
  • Assist with inventory physical counts; Investigate, and help resolve all inventory discrepancies
  • Reconcile inventory at various locations and identify any discrepancies
  • Create POs as required and receive inventory into systems
  • Coordinate supply chain with production schedule; Receive products in inventory system
  • Accurate inventory management
  • Receive product complaints and adverse drug reactions from customers and Healthcare professionals and document or forward as appropriate.

Salary
$50,000 to $55,000 per annum