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Customer Service Representative
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Customer Service Representative
3 months ago
Job Description:
Job Description We are looking for a dynamic self motivated customer service specialist to join our established and growing company.
As the Customer Service Representative for our premium outdoor lighting organization, you will be passionate about ensuring an unparalleled customer experience in the world of mid to high-end outdoor lighting.
This role demands a professional with a passion for outdoor lighting solutions, a robust technical background, and a commitment to delivering exceptional service to all of our partners.
Responsibilities- Provide exceptional customer service to clients via phone, email, and chat
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Assist customers with product information, pricing, and order placement
- Resolve customer complaints or issues with patience and empathy
- Process orders, returns, and exchanges accurately and efficiently
- Maintain customer records and update information as needed within our CRM
- Perform data entry tasks to input customer information into the system
- Utilize sales techniques to upsell products or services when appropriate Qualifications
- Strong communication skills, both verbal and written
- Excellent phone etiquette with the ability to handle difficult conversations with customers in a professional manner
- Previous experience in customer service or a related field
- Bilingual in French or Spanish is a plus
- Proficient in data entry and computer skills
- Ability to analyze customer needs and provide appropriate solutions
- Multilingual abilities are a bonus Company Description VPI is working with the employer to find suitable candidates and help fill this position.
We are not a placement agency, we partner with employers in the community to post jobs and recruit qualified candidates on their behalf.
As an Employment Ontario service provider, we offer free programs and services to help job seekers find meaningful work.Applicants must live in Ontario, Canada, and legally entitled to work in Canada Positions are not suitable for International StudentsCompany Description:
VPI is working with the employer to find suitable candidates and help fill this position.
We are not a placement agency, we partner with employers in the community to post jobs and recruit qualified candidates on their behalf.
As an Employment Ontario service provider, we offer free programs and services to help job seekers find meaningful work.rnApplicants must live in Ontario, Canada, and legally entitled to work in Canada rnPositions are not suitable for International Students Job ID:
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VPI Working Solutions - Georgetown
