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Customer Service Representative

3 months ago

Oakville, Ontario, Canada Edible Arrangements Oakville Full time

Company description:

Gourmet gift shop selling fresh fruit arrangements, fruit bouquets, fruit baskets & platters filled with treats like chocolate-covered strawberries, dipped fruit, cookies & other irresistible desserts - the perfect gift for a birthday or anniversary.

Edible Arrangements are ideal for corporate gifting, Valentine's Day, Mother's Day and any everyday occasion. With curbside pickup and no-contact delivery available, Edible Arrangements is always at your fingertips.

Job description

The Fruit Experts - Customer Service Associate ensure Edible service standard met and surpassed by providing customers with prompt service and delivering a WOW experience.

Essential Job Functions and Responsibilities:

  • Demonstrates a strong understanding of product knowledge and quality standards
  • Welcomes and connects with every customer to provide excellent customer service
  • Discovers customer needs and appropriately suggests products with every customer to enhance service and meet sales goals
  • Assists customers in the selection and purchase of Edible products
  • Uses effective sales approaches and displays strong knowledge of product line
  • Effectively converts customer inquiries into sales
  • Builds long‐term relationships and builds the trust and loyalty of customers
  • Responds to customer needs
  • Maintains customer service area and equipment in a clean and appealing manner
  • Manages difficult customer situations in a calm and professional manner

Maintains Quality Store Operations

  • As needed, prepares a variety of fruit arrangements, dipped fruit, and ETG products to Edible standards
  • Follows store policies and procedures for operational flow at each station
  • Performs cleaning tasks in accordance with the cleaning standards and works as a team player
  • Presents oneself professionally and demonstrates clear communication with all customers and co‐workers
  • Follows standards for merchandising, stocking, rotating and storing all products

Financial Contribution

  • Follows cash handling and register policies
  • Follows inventory stocking and recording guidelines
  • Takes responsibility to learn all aspects of the position
  • Learns and demonstrates creating the Edible Experience
  • Learns and performs duties of customer Service, production, and/or delivery driver as needed
  • Learns and demonstrates all performance standards by completing in‐store training and utilizing digital training portal on an ongoing basis

Job Requirements:

  • High School Diploma or equivalent preferred
  • Previous experience working in customer Service or food service establishment preferred
  • Excellent customer service and communication skills
  • Demonstrated ability to sell and up‐sell products
  • Good math and money handling skills
  • Positive attitude
  • Enjoys working within a team
  • Enjoys working in a fast‐paced environment
  • Drive and determination
  • Desire for personal and professional growth
  • Valid state driver's license and a clean driving record
  • Computer skills including Microsoft software and register skills
  • Ability to lift, carry and/or push objects weighing up to 50 lbs.
  • Ability to stand, bend, reach and scoop throughout assigned shift

Job Types:
Full-time, Part-time, Temporary, Permanent

Salary:
$14.00-$16.00 per hour

Work Remotely

  • No

Job Types:
Part-time, Seasonal

Part-time hours: 25 per week

Salary:
$15.50-$17.00 per hour

Benefits:

  • Casual dress
  • Company events
  • Discounted or free food
  • Onsite parking
  • Store discount

Flexible Language Requirement:

  • French not required

Schedule:

  • 4 hour shift
  • Day shift
  • Every Weekend
  • Holidays
  • Monday to Friday
  • On call
  • Weekend availability
  • Weekends only

Supplemental pay types:

  • Tips

COVID-19 considerations:

COVID-19 considerations:
All Customers are required to wear a mask, curbside pickup available, common surfaces are sanitized regularly

Work Location:
One location