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Customer Service Representative, Victoria Crescent

3 months ago

Nanaimo, British Columbia, Canada Mid Island Co-op Full time

Mid Island Co-op is hiring full-time and part-time Customer Service Representatives for our Victoria Crescent Gas Bar in Nanaimo, BC.

Who we are:

Mid Island Co-op is a different kind of business. If you're a member, you're an owner.

We don't have a head office somewhere else or shareholders who aren't members, and all our profits stay right here on Vancouver Island.

We support and invest in our community because we live here too. We give back to local charities, community organizations, and provide education award programs.

With gas bars and liquor stores located throughout Central and Northern Vancouver Island, we pride ourselves on providing quality services and products to our customers.

Come in and see what we're all about

What you'll do:


The Customer Service Representative, Gas Bar is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering to company policies, procedure and standards.


  • Provides customer service and maintains positive customer relations through the proper handling of questions, comments and complaints.
  • Orders, receives and displays merchandise as directed.
  • Processes register transactions, refunds and returns, activates gift cards.
  • Stocks, faces and rotates product on shelves, ensuring display presentation and proper stock levels are maintained.
  • Cleans spills and display fixtures to ensure a neat and organized store is maintained
  • Ensures sales floor and back stock are area clean of cardboard and debris.
  • Ensure the proper care, use and maintenance of equipment and tools; reports repair requirement to the store manager.
  • Handles merchandise ensuring quality, minimizing damages and markdowns, ensures price integrity including price changes.
  • Promotes the prevention of robbery and violence in the workplace.
  • Performs and follows all aspects of cash handling policies and procedures.
  • Performs all aspects of opening and closing duties.

Who you are:

You are looking for a career in Customer Service and:

  • You have a grade 12 education or acceptable combination of education and experience
  • You have strong math skills and basic computer skills (Microsoft Word, Excel and Outlook)
  • You are a team player with strong communication skills
  • You are physically able to lift, push, and pull up to 50 lbs
  • You may require Propane Certification and/or FoodSafe
  • You align with Mid Island Coop's values of Community, Respect, Integrity and Teamwork.
  • You believe in building relationships and collaborating to deliver solutions that matter most, and you recognize the value that different perspectives bring to meet shared objectives.
Our Team Members receive competitive salaries, a comprehensive benefits package and an employer-matched pension plan.

We encourage our Team Members to take advantage of learning opportunities, to grow and develop and to foster a culture of teamwork and innovation.


At Co-op, we embrace diversity and inclusion, and we're working to create a workplace that is as diverse as the communities we serve.

We support and provide an environment that allows all to bring their whole selves to work.


Please note that all positions require a criminal background check and our safety-sensitive positions will require pre-employment alcohol and substance testing.

All background checks and pre-employment tests will be paid for by Mid Island Co-op.

Job Type:
Part-time

Part-time hours: 20-24 per week

Salary:
From $17.00 per hour

Benefits:

  • Employee assistance program
  • Onsite parking
  • Tuition reimbursement

Schedule:

  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus pay

Work Location:
One location