Current jobs related to Manager, Customer Support - Toronto, Ontario - Lone Wolf Technologies

  • Lead Customer Marketing Strategist

    1 month ago

    Toronto, Ontario, Canada Customer Labs Full time

    About Customer LabsAt Customer Labs, we are dedicated to simplifying the lives of sellers, marketers, and corporate communicators. Our innovative video messaging solutions, AI technologies, and various products are utilized by numerous industry leaders. We are committed to enhancing the experiences of our customers, our team members, and the communities we...

  • Lead Customer Marketing Strategist

    1 month ago

    Toronto, Ontario, Canada Customer Labs Full time

    At Customer Labs, we simplify the lives of sales professionals, marketers, and corporate communicators. Our innovative video messaging solutions, AI-driven tools, and various products are utilized by numerous leading organizations. We are dedicated to enhancing the experiences of our clients, our colleagues, our communities, and ourselves. Role Overview ...

  • Lead Customer Engagement Marketing Strategist

    1 month ago

    Toronto, Ontario, Canada Customer Labs Full time

    Overview of the Position Customer Labs is seeking a Lead Customer Engagement Marketing Strategist to enhance our Demand Generation initiatives. Reporting directly to the Demand Generation Manager, you will be tasked with executing customer marketing strategies that drive upsell and cross-sell opportunities, re-engage our existing clientele, and mitigate...

  • Lead Customer Marketing Strategist

    1 month ago

    Toronto, Ontario, Canada Customer Labs Full time

    About Customer LabsAt Customer Labs, we strive to simplify the lives of sellers, marketers, and corporate communicators. Our innovative video messaging solutions, AI-driven tools, and various products are utilized by numerous leading companies. We are dedicated to enhancing the experiences of our customers, our team members, our communities, and...

  • Customer Success Specialist

    4 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    About Zedd Customer Solutions Zedd Customer Solutions is a leading provider of customer-centric solutions, empowering businesses to achieve success through exceptional service and support. Job Description Inside Sales Representative We are seeking a highly motivated and results-oriented Inside Sales Representative to join our dynamic team. In this role,...

  • Strategic Customer Success Manager

    2 days ago

    Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    Unlock Customer Success with Our TeamWe're seeking a highly skilled Strategic Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success organization, you will be responsible for driving growth and retention across our customer base.Key Responsibilities:Develop and execute strategic plans to...

  • Strategic Customer Success Manager

    2 days ago

    Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    Unlock Customer Success with Our TeamWe're seeking a highly skilled Strategic Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success organization, you will be responsible for driving growth and retention across our customer base.Key Responsibilities:Develop and execute strategic plans to...

  • Customer Support Manager

    2 days ago

    Toronto, Ontario, Canada AgencyAnalytics Full time

    {"h1": "Senior Manager, Customer Support", "p": "At AgencyAnalytics, we're seeking a Senior Manager of Customer Support to join our growing team. As a key member of our customer support department, you'll play a crucial role in delivering world-class customer service to our global customer base. Your primary responsibility will be to manage a team of...

  • Customer Support Manager

    2 days ago

    Toronto, Ontario, Canada AgencyAnalytics Full time

    {"h1": "Senior Manager, Customer Support", "p": "At AgencyAnalytics, we're seeking a Senior Manager of Customer Support to join our growing team. As a key member of our customer support department, you'll play a crucial role in delivering world-class customer service to our global customer base. Your primary responsibility will be to manage a team of...

  • Customer Support Manager

    1 week ago

    Toronto, Ontario, Canada AgencyAnalytics Inc Full time

    Senior Manager, Customer SupportWe're seeking a seasoned Senior Manager to lead our Customer Support team and drive exceptional customer experiences. As a key member of our leadership team, you'll collaborate with the Director of Customer Support to develop and implement strategies that foster a culture of excellence, innovation, and customer-centricity.Key...

  • Customer Support Manager

    1 week ago

    Toronto, Ontario, Canada AgencyAnalytics Inc Full time

    Senior Manager, Customer SupportWe're seeking a seasoned Senior Manager to lead our Customer Support team and drive exceptional customer experiences. As a key member of our leadership team, you'll collaborate with the Director of Customer Support to develop and implement strategies that foster a culture of excellence, innovation, and customer-centricity.Key...

  • Customer Experience Director

    2 weeks ago

    Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbHACCS - ARES Customer Care Solutions GmbH is a leading provider of innovative digital solutions dedicated to simplifying the customer experience for businesses across the globe. With a user-friendly online platform, customer interactions and support can be efficiently managed, making the customer experience more...

  • Customer Experience Director

    2 weeks ago

    Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbHACCS - ARES Customer Care Solutions GmbH is a leading provider of innovative digital solutions dedicated to simplifying the customer experience for businesses across the globe. With a user-friendly online platform, customer interactions and support can be efficiently managed, making the customer experience more...

  • Senior Manager of Customer Support

    2 days ago

    Toronto, Ontario, Canada AgencyAnalytics Inc Full time

    Senior Manager, Customer SupportWe're seeking a seasoned professional to lead our Customer Support team as a Senior Manager. As a key member of our leadership team, you'll be responsible for driving customer satisfaction, team growth, and operational efficiency.Key Responsibilities:Lead a team of Customer Support team members, providing coaching, feedback,...

  • Senior Manager of Customer Support

    2 days ago

    Toronto, Ontario, Canada AgencyAnalytics Inc Full time

    Senior Manager, Customer SupportWe're seeking a seasoned professional to lead our Customer Support team as a Senior Manager. As a key member of our leadership team, you'll be responsible for driving customer satisfaction, team growth, and operational efficiency.Key Responsibilities:Lead a team of Customer Support team members, providing coaching, feedback,...

  • Sales Representative

    2 days ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    Job Title: Inside Sales RepresentativeLocated in the Scarborough area near Markham Rd. and Hwy 401, we are seeking a highly motivated and results-driven Inside Sales Representative to join our team at Zedd Customer Solutions.Job Summary:The Inside Sales Representative will be responsible for making and/or receiving telephone calls on behalf of our clients,...

  • Sales Representative

    3 days ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    Job Title: Inside Sales RepresentativeLocated in the Scarborough area near Markham Rd. and Hwy 401, we are seeking a highly motivated and results-driven Inside Sales Representative to join our team at Zedd Customer Solutions.Job Summary:The Inside Sales Representative will be responsible for making and/or receiving telephone calls on behalf of our clients,...

  • Customer Support Technical Manager

    1 month ago

    Toronto, Ontario, Canada Apollo Health & Beauty Care Inc. Full time

    Position OverviewCompany: Apollo Health & Beauty Care Inc.We are seeking a dedicated Technical Support Supervisor to lead our support team in providing exceptional assistance to our users. This role involves overseeing the technical support staff and ensuring efficient resolution of computer-related issues.Key Responsibilities:Assist users encountering...

  • Customer Support Specialist

    1 day ago

    Toronto, Ontario, Canada Rewind Full time

    Customer Support AnalystWe are seeking a highly skilled and enthusiastic Customer Support Analyst to join our team at Rewind. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their unique needs are met with the highest level of care and attention.Key Responsibilities:Provide...

  • Customer Support Specialist

    1 day ago

    Toronto, Ontario, Canada Rewind Full time

    Customer Support AnalystWe are seeking a highly skilled and enthusiastic Customer Support Analyst to join our team at Rewind. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their unique needs are met with the highest level of care and attention.Key Responsibilities:Provide...

Manager, Customer Support

3 months ago

Toronto, Ontario, Canada Lone Wolf Technologies Full time

We're here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We've seen a lot of change over the past 30 years—but we've been here to support real estate from day one.

With the diverse landscape of the real estate industry, we want diverse talent We want to celebrate each other's individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

  • Create high performance environment for team members
  • Manage all aspects of direct staff (onboarding, performance, merit, warnings) development and recruitment
  • Coaching direct reports through one on ones to meet their personal and professional goals.
  • Analyzing and interpreting call center reports, managing resources to meet team KPIs,
  • Maintain a good professional relationship with cross departmental such as Customer Success, Professional Services, and Product.
  • Proactively communicate trends and internal and external pain points based on data analysis.
  • Evaluating processes for continuous improvement and coordinating for betterment of the process
  • Manage escalations from internal and external sources.
  • Proactively communicate key challenges, priorities, staff changes or requirements to your leader in a timely manner

QUALIFICATIONS:

  • 510 years' experience in Customer Support is required
  • 3 years; experience as a team lead or Sr. Customer Support Representative
  • Experience with Salesforce or a similar ticketing system preferred
  • Post graduate education is preferred but not required
  • Experience in working in a SaaS type company is preferred but not required
  • Previous experience managing a downline with multiple Team Leads and multiple products preferred
  • Advanced analytical skills
  • Advanced coaching, development and listening skills

KNOWLEDGE/SKILLS/ABILITIES:

  • Excellent communication skills help to help forge meaningful relationships
  • Critical thinker and strong problemsolver, capable of identifying and troubleshooting challenges quickly
  • Ability to prioritize tasks in a fastpaced environment to thrive as a member of a dynamic team
  • Detailoriented nature to help identify opportunities to improve processes
  • Ability to speak, read and write fluently in English is required
We've become the largest real estate software company in North America.

Our products provide our client's with a competitive advantage in today's market and nearly 10,000 offices are utilizing our feature rich, fully integrated windows and web based software solutions.