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Product Support Specialist
2 months ago
Job Description:
Position Title:
Product Support
Location:
Montreal, CA
Reporting to:
Regional Product Support Manager
Travel Required:
Up to 70%
This position provides a variety of technical operating and service advice to customers using diesel, gas, electric, and hand operated personnel and material lifting equipment manufactured by the company.
This position is responsible for providing a proficient level of customer support and technical expertise to facilitate service advice, product support, and service training to internal and external customers.
Main Duties & Responsibilities- Identifies and resolves customer concerns with Terex AWP products.- Completes daily work orders including entering daily activities into our CRM system.- Assists customers with their service training needs and information.- Assists engineering as requested with the improvement and development of AWP products.- Assists all customers with the safe and proper operation.
Assist Terex Product Safety upon request.- Territory will be in and around the Canadian Provinces of Quebec, New Brunswick, Nova Scotia, and Newfoundland and Labrador.
Required Qualifications:
- A general knowledge of Health, Safety and Environmental regulations.
- High school diploma or equivalent.
- Fluent in French and English. 3+ years of related experience (field service, operations management, product support, shop floorman, OEM support, technical customer support, or similar).
- Must have strong interpersonal and communication skills.
- Valid driver license with clean driving record.
- In possession of or willing to obtain a valid passport.
- Willingness to travel requires up to 70% travel.
Preferred Knowledge, Skills and Abilities:
- Based in greater Montreal area.
- Proficiency with Windows and Microsoft tools.
- Knowledge of construction equipment.
- Great attitude and high energy.
- Excellent learning and training skills.
- Can work independently or in a team environment.
- Detail oriented with strong problemsolving skills.
- The ability to manage multiple tasks despite frequent interruptions.
- Strong orientation towards quality, safety, and continuous improvement.
- Job knowledge and experience in the Aerial Work Platform industry, and/or related experience in fieldbased customer product support.
- Handson knowledge of Genie product line is desired.
- Proficient in the use of equipment, tools, and technology needed to troubleshoot and repair AWP products. (Computers, hand tools, and digital devices.)
- Proficient and able to demonstrate the proper and safe operation of AWP control systems and products.
Salary:
The compensation range for this position is 90, ,000.00 CAD. Pay is based on several factors including but not limited to education, work experience, certifications, etc.
Encouraged to apply:
If you are interested in an open position but feel you may not meet all the preferred qualifications, we still encourage you to apply.
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.
Terex Overview:
At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture.
We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.
While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join usAdditional Information:
We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated.
As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.
