![Linen Chest](https://media.trabajo.org/img/noimg.jpg)
Customer Experience
3 weeks ago
Customer Experience & Support Specialist
We are seeking a dynamic and customer-focused professional to join our Shop at Home (custom window covering) department. This hybrid role involves supporting clients through the pre-sales process by prequalifying leads and answering inquiries, as well as providing after-sales support to ensure complete customer satisfaction. The ideal candidate will be comfortable working both on the sales floor and in an office setting, combining excellent customer service skills with strong organizational abilities.
Job DescriptionPre-Sales Support:
- Prequalify leads by understanding customer needs and determining appropriate solutions.
- Answer customer inquiries via phone, email, and in-person, providing detailed product information and guidance.
- Schedule and coordinate in-home consultations for potential customers.
- Maintain accurate records of customer interactions and leads in the CRM system.
After-Sales Support:
- Provide follow-up support to customers, ensuring their satisfaction with products and services.
- Address and resolve any post-purchase issues or concerns, coordinating with relevant departments as needed.
- Assist customers with product installation and usage queries.
- Conduct customer satisfaction surveys to gather feedback and improve service quality.
Customer Service:
- Deliver exceptional customer service by understanding and responding to client needs promptly and effectively.
- Collaborate with the sales team to ensure seamless customer experience.
- Stay updated on product knowledge and industry trends to provide informed assistance to customers.
- High school diploma or equivalent; a college degree is a plus.
- Proven experience in a customer service or sales support role.
- Excellent communication and interpersonal skills.
- Ability to multitask and manage time effectively in a hybrid work environment.
- Proficiency in using CRM systems and Microsoft Office Suite.
- Strong problem-solving skills and attention to detail.
- Flexibility to work both on the sales floor and in an office setting as needed.
-
Director of Customer Experience
2 weeks ago
Quebec City, Canada EightSix Network Full timeJob Description Are you looking to shape the future of customer experience? Join us to make a difference at Bath Fitter. Who are we? For nearly 40 years, Bath Fitter has been perfecting its process to meet the needs and provide the best bathtubs for everyone. Our showers and bathtubs are made of shiny acrylic that is easy to clean and can be...
-
Director of Customer Experience
3 weeks ago
Quebec City, Canada EightSix Network Full timeJob Description Are you looking to shape the future of customer experience? Join us to make a difference at Bath Fitter. Who are we? For nearly 40 years, Bath Fitter has been perfecting its process to meet the needs and provide the best bathtubs for everyone. Our showers and bathtubs are made of shiny acrylic that is easy to clean and can be...
-
Ambassador Customer Experience
3 weeks ago
Quebec City, Canada Banque Laurentienne Full timeQuebec- Customer servicePart Time- 26833- 22 November 2023**Laurentian Bank. Seeing beyond numbers** **Building a better and different financial institution** Financial Benefits Working Environment Commuting and Travelling Food and Drinks Nice to have Financial Benefits Pension plan Group Insurance Stock purchase program Mortgage, Line of Credit,...
-
Customer Experience Representative
4 weeks ago
Quebec City, Canada Air Liquide Full time**Company presentation** A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific...
-
Bilingual Customer Experience Specialist
6 hours ago
Quebec, Canada Silk & Snow Full timeBilingual Customer Experience Specialist Part Time / Full Time Bilingual Customer Experience SpecialistSilk & Snow is a Toronto-based retailer of responsibly made sleep essentials. You will have theopportunity to join a fast-growing company and work on a team with full in-house marketing,product design, and supply chain capabilities.We are seeking an...
-
Customer Experience Associate
2 months ago
Quebec City, Canada TD Bank Full time**TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...
-
Customer Experience Associate
3 weeks ago
Quebec City, Canada TD Bank Full time**TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...
-
Customer Experience Associate
2 months ago
Quebec City, Canada TD Bank Full time**TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...
-
Customer Experience Associate
3 weeks ago
Quebec City, Canada TD Bank Full time**TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...
-
Bilingual Customer Experience Specialist
1 week ago
Quebec, Canada Silk & Snow Full timeSilk & Snow is a Toronto-based retailer of responsibly made sleep essentials. You will have theopportunity to join a fast-growing company and work on a team with full in-house marketing,product design, and supply chain capabilities.We are seeking an individual who is extremely driven and customer-focused to help us deliver a best-in-class retail experience....
-
Bilingual Customer Experience Specialist
1 week ago
Quebec, Canada Silk & Snow Full timeSilk & Snow is a Toronto-based retailer of responsibly made sleep essentials. You will have theopportunity to join a fast-growing company and work on a team with full in-house marketing,product design, and supply chain capabilities.We are seeking an individual who is extremely driven and customer-focused to help us deliver a best-in-class retail experience....
-
Customer Experience Associate
4 weeks ago
Quebec City, Canada TD Bank Full time**Customer Experience Associate**: - 425485BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 8940 Viau Boulevard **Employment Type** - Regular **City** - St. Leonard **Time Type** - Part Time **Province/State** - Quebec **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...
-
Customer Experience Associate
2 weeks ago
Quebec City, Canada TD Bank Full time**Customer Experience Associate**: - 426378BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 8940 Viau Boulevard **Employment Type** - Regular **City** - St. Leonard **Time Type** - Part Time **Province/State** - Quebec **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...
-
Customer Experience Agent
4 weeks ago
Quebec City, Canada Chrono Aviation Full time**Who are we?** Based at Quebec City's Jean Lesage International Airport, LUX FBO (a Chrono Group company) is a fast-growing company operating a ground operations and refuelling service. Our parent company, Chrono Aviation, was founded in Quebec City in 2012. In its early days, the company operated a Pilatus PC-12 and employed two pilots. Today, Chrono...
-
Customer Experience Program Manager
2 weeks ago
Quebec, Canada Coveo Full timeThe guardian to our customer experience!Are you someone who believes that a positive experience can make a huge difference in people's appreciation of specific companies, services or products? As customers ourselves, are we not delighted each time we have a pleasant experience interacting with a cus
-
Supervisor, Customer Experience
4 weeks ago
Quebec City, Canada Chrono Aviation Full time**Who are we?** Based at Quebec City's Jean Lesage International Airport, LUX FBO (a Chrono Group company) is a fast-growing company operating a ground operations and refuelling service. Our parent company, Chrono Aviation, was founded in Quebec City in 2012. In its early days, the company operated a Pilatus PC-12 and employed two pilots. Today, Chrono...
-
Supervisor, Customer Experience
2 days ago
Quebec City, Canada Chrono Aviation Full time**Who are we?** Based at Quebec City's Jean Lesage International Airport, LUX FBO (a Chrono Group company) is a fast-growing company operating a ground operations and refuelling service. Our parent company, Chrono Aviation, was founded in Quebec City in 2012. In its early days, the company operated a Pilatus PC-12 and employed two pilots. Today, Chrono...
-
Cashier / Customer Experience Associate
4 weeks ago
Quebec, Canada Walmart Canada Full timeWhat you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart’s values to everyone who walks through our doors. We have many opportunities in our Customer Experience teams,...
-
Cashier / Customer Experience Associate
3 weeks ago
Quebec, Canada Walmart Canada Full timeWhat you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart’s values to everyone who walks through our doors. We have many opportunities in our Customer Experience teams,...
-
Director of Customer Experience
2 weeks ago
Saint-Eustache, Quebec, Deux-Montagnes, Canada Bath Fitter Full timeAre you looking to shape the future of customer experience? Join us to make a difference at Bath Fitter.Who are we?For nearly 40 years, Bath Fitter has been perfecting its process to meet the needs and provide the best bathtubs for everyone. Our showers and bathtubs are made of shiny acrylic that is easy to clean and can be installed in just one day....