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IT Voice Business Analyst
3 months ago
New Value Solutions, a nationwide IT consulting firm, is seeking an experienced IT Voice Business Analyst with a background in large healthcare building construction projects.
The role involves planning and managing the progressive elaboration of assigned IM/IT work packages for capital facilities redevelopment initiatives.Specifically, the IT Voice Business Analyst will coordinate, oversee, implement, and support the deployment of VoIP devices and other voice-related use cases in a new facility.
Responsibilities:
- Lead and collaborate with Technical Project Manager for the Voice equipment deployment
- Business requirements gathering and analyses;
- System integration requirements gathering and analyses (e.g. Fire alarm, paging, etc.)
- Process engineering
- Develop tools and templates to support decision making on voice solutions
- Facilitate system design and configuration to business rules
- Collaborate with overall project team and the health authority's technology services on the site discovery, solutioning, deployment, golive and support
- Develop training plan and materials
- Develop communication materials required
- Test and validate system with business users (for example: Validate and test the fire, code and alarm calling procedures)
- Develop Go-Live materials and operation transition materials
- Manage the collection/decommissioning of old devices
- Use cases and analysis
- Functional and nonfunctional requirements
- Coordinated site visits and access
- Assessment tools & methodologies, documentation templates, and decisionmaking guidance for voice solution selection, design and implementation.
- Device tracking document (port, number, function, stakeholder approvals)
- Training plan and materials such as manuals, quick reference guides, videos, etc.
- Migration plan and implementation (including coordinating downtime cell phones if necessary)
- Project operation handover document
- Train full time staff taking over operations
General support for Redevelopment related activities:
- Establish and improve processes, templates, approach, communication, and issue resolution
- Lead engagement with third parties (suppliers, health authorities, Design Builder)
- Lead and coordinate the deployment to all departments in device testing and configuration
- Support application testing and clinical transition activities
- Provide support and issue resolution along with production turn over
- Create, maintain, and monitor budget and cost center allocation
- Undertake other work as/if assigned by IT Delivery Manager with the Design-Builder, Health Authority Facilities Management, Owner's compliance team and other project stakeholders
- Additional projects or tasks may be assigned to gain full utilization of consultant
Requirements:
- 5+ years of experience working on large scale IT projects in a Business Analyst role and project lead role
- Must be experienced in end user requirement gathering and solution advising including requirement elicitation, analysis, and solution design
- Must be comfortable to lead and drive the project along with the Technical Project Manager
- Experience in stakeholder engagement, process development, change management, project management
- Solution adoption and operation transition
- This is a handson (roll up your sleeve) role that requires onsite presence in increasing frequency toward implementation time.
- Basic Computer setup and networking knowledge.
- Must be fluent in English both oral and written.
- Ability to take lead in an ambiguous, changing/reactionary priorities environment.
- Able to efficiently prioritize and structure clear and unclear workloads.
- Open to rolling up your sleeves, applying subject matter understanding and to dive into the details to uncover optimal solutions to application design, implementation and handover sustain problems
- Effective communication skills, and ability to interact with internal and external partners
Preferred (highly desired) qualifications:
- Previous experience in corporate voice and communications projects systems analysis, design and migration of Voice devices, VoIP project and workflow
- Formal business analysis training or certification
- Formal project management training
- Formal change management training
- Experience working in health care project; especially in a hospital
The hourly rate range for this position is $70 - $90, with the final rate based on consultant experience and fit for the role.
