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Customer Service Representative

3 months ago

Toronto, Ontario, Canada Elte Carpets Ltd Full time

WHO WE ARE
Elte is Toronto's source for considered design for all things home.

For over 100 years, our family has worked with designers and craftspeople from idea to object, curating timeless pieces and the most distinct creations.

Our sister brand, Mkt, is an independent design house creating pieces for a modern, edited home. We have three large showrooms within Toronto's Design District. In the Elte Showroom, you'll find Rugs and Carpeting, Furniture, Lighting, Mattresses, Linens and Home Decor.

WHAT WE ARE LOOKING FOR


We are searching for individuals who possess a passion to deliver exceptional service to our clients in our growing team.

As part of the Customer Service team, you listen to our client's needs, embody a positive attitude and deliver an effective resolution with a sense of urgency and pride.

You make a great impression on our clients

ATTRIBUTES OF A GREAT CLIENT SERVICE REPRESENTATIVE:

  • Passion to deliver best in class service
  • Minimum of 2 years of experience in a customer facing role
  • High sense of urgency
  • Motivated by achieving resolutions and client satisfaction
  • Takes ownership and possesses fanatical follow up skills
  • Outstanding communication and listening skills
  • Positive and exudes enthusiasm and energy for people
  • Easily multitasks and extremely organized
  • Computer proficient
  • Professional and embodies Elte brand

WHAT YOU DO (among other things)


  • Elevate our client services by providing a seamless after sale experience
  • Practice a highly disciplined and organized approach to working with our clients, suppliers and sales associates
  • Display a high sense of urgency and diligent follow up skills when resolving client issues and other internal parties
  • Accurately process payments and invoices and manage product issues and repairs

WHAT'S IN IT FOR YOU

  • Great Hours Work/Life Balance
  • Comprehensive group benefits
**_

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and Elte Accommodation Policy, accommodation will be provided in all parts of the hiring process._** Applicants need to make their needs known in advance.