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Medical Receptionist

3 months ago

Kitchener, Ontario, Canada KMH Cardiology Centres Inc. Full time

The Organization:

We are a provider of high quality healthcare with 10 clinics in the GTA and South Western Ontario region.

We are committed to providing diagnostic care and imaging that will assist in the early detection of disease, plan patient management and effectively monitor treatment.

We support thousands of referring physicians and hospital programs including an exclusive partnership with Sunnybrook Hospital as the Rapid Cardiology Clinic and Heart Failure outpatient center.

Our areas of expertise include Nuclear Cardiology, Cardiology Consults and Diagnostics, MRI, PET and specialist services.

Our Mission:

To set new standards in the delivery of comprehensive, efficient and cost effective health care services with a commitment to high quality patient care.

We can offer you a great environment with an outstanding team and the opportunity for learning and growth.

The Role:

Are you a patient focused professional with excellent communication skills and healthcare experience?

KMH Cardiology Centres Inc. is growing and we are recruiting for a weekend Medical Receptionist role for our busy practise in
Kitchener.

The Accountabilities:

The goal of this position is to provide an outstanding service experience to patients at our labs.

The key accountabilities of the role include:

  • Act as a first point of contact for patients during their inclinic experience
  • Greet patients and visitors as they arrive
  • Meet and achieve KPI's and performance goals
  • Optimize clinic capacity
  • Ensure tasks including New bookings, Rescheduling, Cancellation, Arrivals and Upload Reports are completed in a timely manner within predefined KPI's for team.
  • Utilize Tableau daily to facilitate KPI attainment
  • Manage patient checkins, enquiries and phone calls
  • Ensure maximum client satisfaction through a high quality service approach
  • Accurately register patients by obtaining complete demographics, insurance information and consent.
  • Schedule and confirm patient appointments and follow ups
  • Facilitate patient flow by communicating patients' arrival
  • Respond to patient inquiries in a courteous and empathetic manner
  • Maintain attention to detail for all medical records. Scan documents into patient charts.
  • Maintain accurate patient records and ensure all required forms and documentation are completed per check in protocols.
  • Protect patients' rights by maintaining confidentiality of personal and financial information.
  • Maintain a clean and organized reception area
  • Build rapport with patients by responding to inquiries and communicate next steps to patient.
  • Collaborate with internal teams to provide and gather information, enabling patient requirements to be dealt with efficiently.
  • Meet and achieve performance based targets and KPI's for the team
  • Complete MRI bookings administration tasks including confirmations, chart checks and phone calls

Required skills and experience:

  • Medical office experience
  • Cardiology practice experience is an asset
  • Demonstrated high quality, compassionate, customer centred experience
  • Proven ability to work proficiently and independently in a busy fast paced environment
  • Ability to establish priorities and achieve objectives with mínimal supervision
  • Excellent verbal and written communication skills
  • Superior telephone etiquette
  • Strong understanding of medical terminology
  • Proficiency in technology including MS Office
  • EMR systems experience
  • Excellent time management and organizational skills
  • Ability to deal with sensitive information with a high degree of privacy and diplomacy
  • Team orientation
We are a progressive organization with a team passionate about healthcare. Our team is comprised of clinical, clinical support and business roles with an entrepreneurial approach.


The Reception team takes pride in our patient focused environment and works very closely with other service and clinical teams at KMH.

This role has extensive face to face patient interaction.

This is a part-time weekend position that is scheduled as below:

Saturday: 11.00 a.m.7.00 p.m.

Sunday: 11.00 a.m.7.00 p.m.
Additional shifts to cover team absences and other holidays will be available.

This role reports to the

Team Lead:
Reception West and is part of a team of 18 members.

We offer a competitive rate, Work Perks, KMH Fit wellness initiatives and the opportunity for growth.

Job Type:
Part-time

Salary:
From $18.75 per hour

Benefits:

  • Company events
  • Wellness program

Schedule:

  • Every Weekend

Experience:

  • Medical office: 1 year (preferred)

Work Location:
In person