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Virtual Client Advisor, British Columbia
3 months ago
ABOUT VINFAST
VinFast is Vietnam's leading manufacturer of premium automobiles and has achieved its initial goal of being #1 in all competing segments of domestic car retail in less than 2 years.
Now, in 2021 we embark on our next mission - global expansion with the launch of our all-Electric smart SUV model line-up starting in Canada, the USA, and Europe.
VinFast is one of the largest auto manufacturers in South East Asia with world-class equipment and infrastructure, with a capacity of up to 500,000 cars per year.
We have partnered with global leading automotive suppliers in manufacturing and engineering and enlisted the world-renowned Italian design house Pininfarina to design both the exterior and interiors of our entire model line.
VinFast is proud to produce vehicles with superior craftsmanship, the highest safety standards, and intelligent infotainment that compete with leading Asian, European and American OEMs.
VinFast also supports its owners with an exceptional, seamless customer experience in both sales and aftersales.VinFast Auto Canada Inc.
an OEM distribution company with a Direct-to-Consumer business model, has an ambitious growth strategy planning rapid retail and aftersales facility expansion in Canada over the next 12 months.
Our management team is now looking for talented individuals from the automotive, retail consumer products, and technology industries to assist in this endeavor.
Our top applicants will possess an entrepreneurial mindset, be creative problem solvers, have an incredible work ethic, and thrive in a start-up environment.
VinFast and VinFast Auto Canada Inc. are subsidiaries of Vingroup, one of the largest private conglomerates in Asia with a market capitalization of C$20 billion. As a multi-sector corporation, Vingroup focuses on three main areas: Technology, Industrials, and Real Estate.SCOPE OF THE JOB
As a Virtual Client Advisor, you will assist present and future VinFast Clients through the sales process from start to finish.
You will often be the first engagement with the brand, and as such we are seeking passionate, and professional consultative sellers to facilitate a customer-centric buying process for our clients.
Your role is to inspire a client to take action to place a reservation and then nurture the sales process by assisting in converting this reservation into a final order.
This will be done by becoming a VinFast product expert, managing a file of clients, assisting in setting up test drives, and building client relationships to use your innate and soon-to-be-mastered consultative sales skills to ultimately close deals.
Since we have transparent pricing, this is by no means a traditional automotive sales role.You will be making outbound calls, handling inbound inquiries, and working as a team to accomplish our unified goal of delivering the future of Electric Vehicles.
This role reports to the Inside Sales Manager.ROLE RESPONSIBILITIES & DAILY ACTIVITIES
- Represent the values of VinFast Canada with every client interaction.
- Perform online sales activities to achieve company sales objectives.
- Identify and contact potential customers for business opportunities.
- Schedule daily customer appointments and make product presentations.
- Actively manage the pipeline of client leads to ultimately convert opportunities into sales.
- Update customer database with contact details and interest information from prospective customers.
- Perform daily tasks based on the assigned work plan.
- Maintain uptodate knowledge about product information and promotions.
- Attend sales training and educational programs for professional development.
- Learn the Inside Sales System; including Salesforce CRM (database) and other integrated systems to provide the best practice in supporting clients and documenting communications
- Work independently or in a team to achieve a monthly sales quota.
- Develop sales strategies and determine sales forecasts and projections.
- Stay abreast with online marketing trends and competitors.
- Contributes to a positive and inclusive corporate culture focused on dedication, collaboration, innovation, and growth.
- Preform additional tasks as and when required
REQUIREMENTS:
- Ability to obtain and maintain a Salesperson license for Automotive sales if required
- Flexible and understanding of changing priorities and process
- Proven ability to work in a fastpaced, dynamic, and deadlineoriented environment
- Ability to develop collaborative relationships acting as a wellrespected, trusted partner with whom others want to work
- Excellent written and verbal communication skills with proficiency in building clear, compelling value propositions that can be expressed in a variety of media
- Bilingual French & English is preferred
- Able to communicate in Vietnamese is an asset.
- Maintain a high sense of urgency and entrepreneurial work ethic that is required to drive business outcomes
- Ability to work flexible hours and on weeken
