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Director of IT Services

2 months ago


Burnaby, British Columbia, Canada T-Net British Columbia Full time $149,823 - $215,370
Job Title: Director, Client Services

At T-Net British Columbia, we are seeking an experienced IT leader to join our team as the Director, Client Services. This role is responsible for providing strategic leadership in delivering customer-focused IT services to our faculty, staff, and students.

Key Responsibilities:
  • Develop and implement strategies, plans, and policies to ensure consistent and efficient IT service delivery across the institution.
  • Ensure that the evolving needs of the BCIT community are met, fostering positive relationships across all user groups and acting as a strategic advisor on IT client services matters.
  • Lead a strong and capable Client Services team, providing guidance, coaching, and mentorship to ensure they are well-prepared to meet the evolving needs of the institution.
  • Foster a culture of continuous improvement and ensure alignment with broader IT initiatives, contributing significantly to BCIT's goals of digital transformation and innovation.
Requirements:
  • Proven track record in delivering customer-focused IT services and optimizing processes within a large, multi-faceted organization.
  • Deep understanding of how client services drive institutional success and ability to align IT service delivery with organizational goals.
  • Forward-thinking approach, ensuring that the client services team meets current demands and is prepared for future challenges.
  • Strong leadership and people management skills, with the ability to mentor and coach teams to achieve high performance and foster a culture of continuous improvement and innovation.
What We Offer:

A competitive salary range of $149,370 to $187,278, with opportunities for growth and development in a dynamic and innovative organization.