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General Manager
3 months ago
MTB
COLLECTIVE
Position
- General Manager
- Montreal
- Commensurate with experience
Our esteemed client is seeking a seasoned food and beverage service industry veteran who is passionate about creating memorable dining experiences and building high-performance service teams.
Vendor Management, Marketing & PR.
Key Responsibilities
Guest Experience
- Anticipate and exceed guest needs across all facets of the Food Hall operation
- Assist in the development of a marketleading beverage and cocktail program and ensure the quality and consistency in accordance with company's expectations and standards
- Continuously monitor the daytoday activity within the market and work with managers, vendors and maintenance staff to deliver a friendly, efficient, and memorable dining experience
- Monitor guest satisfaction on all levels, reviewing and responding to all guest comments on relevant inmarket, digital and social media platforms
Finance & Administration
- Work alongside the Finance team in the development of the annual and monthly budgets; manage P&L and ensure managers' report all variances on a timely basis
- Execute rigid costcontrol standards to ensure adherence to budgeted cost models and profitability standards
- Monitor sales and expenses, approving all purchase orders before they are executed
- Ensure inventory levels are maintained for facilitating proper food hall operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams
MTB
COLLECTIVE
- Ensure that all products are received in accordance with the venues receiving policies and procedures
- Preparation of required paperwork, including forms, reports and schedules
Operations
- Develop and implement operating standards, policies, and procedures to be followed by the management team and vendors for optimal market performance and guest satisfaction
- Work closely with/report to the Ownership and the Executive Team
- Ensure that all equipment is kept clean and in excellent working condition
- Ensure that private events and banquet functions are successfully marketed, booked, communicated and executed
- Maintain compliance with necessary operational policies, including: Health and Safety, Food Hygiene, Maintenance, Emergency Procedures and
Human Resources
- Responsible for hiring, training, management, coaching and evaluation of all members of the Food Hall team
- Set the tone for an equitable and positive work environment, lead by example
- Ensure that all members of staff adhere to the wardrobe and grooming standards outlined in the associate handbook
- Oversee and ensure that employee performance appraisals are completed in a timely manner
- Ensure health, safety, and sanitation requirements follow the Department of Health, OSHA, and any city or state agencies rules and laws such as the
Marketing Support
- Work closely with the public relations and marketing teams
Vendor Performance & Engagement
- Work with each vendor to ensure the delivery of the highest quality food offerings
- Review all food and beverage offerings from the vendors and ensure that the quality, price point and style of the offerings meet the standards
MTB
COLLECTIVE
Required Skills:
- Ability to work as a team, be organized, handle various ongoing projects
- Ability to communicate effectively and assertively in French and English, both verbally and written
- Ability to speak to guests fluently regarding the food, beverage, and overall concept
- Ability to demonstrate and impose upon service staff the ability to service guests with utmost of care, service and excellence, utilizing the highest standards of service techniques
- Strong problemsolving abilities
- Ability to maintain a high level of confidentiality and discretion
- Ability to write reports, business correspondence and procedure manuals
- Ability to handle a fastpaced, busy, and somewhat stressful environment, and work under pressure and meet deadlines
Technical Knowledge
- 7 + years of experience in the hospitality industry working in a high volume food hall or multiconcept restaurant operation
- Proficient in Windows MS Office, Computer savvy
- Knowledge of POS and backoffice reporting systems, operations, food hall or multiconcept restaurant operations, beverage service, special events and banquets
- Knowledge of profitability analysis and budgeting, cost of sales, payroll management, purchasing, receiving, inventories and cost controls as it applies to bar product
- Knowledge of regional and local laws as it applies to liquor, labor, and heal