Administrator, Operations

2 weeks ago

Montreal, Quebec, Canada TMX Group Limited Full time

Reporting to the Manager, Operations, the Administrator, Operations is responsible for handling enquiries from security holders, their representatives, and the investment community.

The Administrator, Operations will also be working in workflow management, reviewing requests and conducting research along with other administrative duties.


The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets.


United as a global team, we're connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress.

Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

  • Now Hiring _Administrator, Operations


DUTIES & RESPONSIBILITIES- Respond to enquiries which may include extensive research of various kinds of current and historical records.- Liaise with groups associated with the production of relevant tax forms to ensure accuracy.- Update status of each enquiry on the tracking system as the file progresses.- Perform data entry as required.- Identify and inform the Supervisor of complaints as well as trends and opportunities to improve service levels, apparent by the nature and number of enquiries.- Develop a thorough knowledge and understanding of the services offered by clients to their security holders and keep up-to-date on circumstances which affect the security holders especially security transfer requirements.- Maintain and provide monthly statistics for fee and performance reporting purposes.- Ensure compliance with policies, procedures and regulatory requirements.

- Other duties and responsibilities as assigned
- _._

POSITION REQUIREMENTS- 1- 3 years of similar administrative experience preferred- Financial services industry experience, an asset- Proficient in Microsoft Office & Google suite- Bilingual English/French, required- Onsite 5 days/week in office

In the market for


Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets Experience the movement of the market while grounded in the stability of close to 200 years of success.


Connection - With site hubs in some of the world's most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.


Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth.

As well, our employee-led
_Team Impact_ spreads social good via our giving strategy.


Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger "we".

Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived


Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.


  • Ready to enrich your career _


This role is required to know a language other than French as TMX is an international organization with operations across the globe and its clients, shareholders, competitors, stakeholders, regulators and employees communicate in English.


Dans le cadre de ce poste, le titulaire est tenu de connaître aussi une autre langue que le français, étant donné que TMX est une société internationale qui mène ses activités à l'échelle mondiale et que ses clients, ses actionnaires, ses concurrents, ses parties prenantes, les autorités qui la réglementent et son personnel communiquent en anglais.


TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate.

We provide accommodations for applicants and employees who require it.

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