Administration Site lead Administrative

2 weeks ago

Montreal, Quebec, Canada How 2 Drive Full time
Team Lead Administration & Collections SupportMontreal, QC

Purpose:

  • Lead and oversee the Administration and Customer Support department of Scotia Dealer Advantage in Canada to ensure business strategies are executed in compliance with regulations, policies, and procedures.
  • Develop a customer-focused culture within the team to strengthen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Manage administrative processes, such as reviewing changes to loan terms, conducting verifications, and monitoring unusual items to ensure compliance with department disciplines.
  • Maintain and monitor records to identify and address irregular activities following standard procedures and policies.
  • Provide coaching, mentoring, and support recruitment for team members, evaluating performance, providing feedback, and assisting in recruitment strategies.
  • Understand and consider the Bank's risk appetite and culture in daily activities.
  • Create an environment for effective and efficient operations, ensuring proper business controls to meet obligations regarding operational risk, compliance, AML/ATF risk, and conduct risk.
  • Build a high-performance environment, implement a people strategy, and foster an inclusive work environment for team development and motivation.
  • Conduct payment collection activities to maintain optimal delinquency ratios by promptly identifying risks and taking action to minimize losses.

Requirements:

  • Strong organizational and time management skills.
  • PC skills for operational and service management activities.
  • Thorough knowledge of department routines, procedures, policies, and regulations.

Language Requirement:

The successful candidate must be able to communicate in English & French to serve English-speaking clientele.

Guided by our purpose: "for every future", Scotia Dealer Advantage provides advice, products, and services in personal and commercial banking, wealth management, private banking, corporate and investment banking, and capital markets.

If you require accommodation during the recruitment process, please inform our Recruitment team. Candidates must apply online directly to be considered.

To track our recruitment efforts, please indicate where you saw this job posting in your cover letter.

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