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Project Lead
3 months ago
Gordian's Planning Services team is focused on helping clients, make data driven decisions around their operational effectiveness and capital investments.
Our services are founded on rigorous observational assessment, benchmarking and analysis, which - when combined with the industry's largest database of financial and facilities data - help our clients make critical decisions about the future of their facilities.
This is a client-facing position.Project Leads are focused on delivering value to our clients, growing and deepening relationships with clients, and building the client pool through excellent service and reputation.
Project Leads assess client needs and expectations, extract data from conversations and charts, develop solutions based on their knowledge and experiences, and present the findings to a variety of audiences, up to the highest levels of leadership with our clients.
Project Leads are team players:
they track project progress for the business, serve and advocate for the client, and contribute to the success and professional development of their colleagues.
Project Leads will manage smaller accounts and support Account Managers on larger accounts. The Project Lead is considered the entry point to the Account Manager role.Location:
Remote (In-office available in some locations); near major airport
This position works remotely, with 20 to 40% travel. Travel includes site visits for building assessments, interviews with key facilities personnel, and executive presentations to client leadership.
Responsibilities:
Drive Progress with Clients and Cultivate Client Relationships
Ensures collection, validation, and client acceptance of core Facilities Planning data.
Drives collaboration within project team and with clients to synthesize data and develop core recommendations based on findings.
Presents deliverables across all solutions to a variety of client audiences, including strong recommendations for improvement.
Owns client relationships and ensures value delivery across all solutions, leveraging support as needed from Account Executive team or Planning Services Team Leadership.
Assists in report development, report review, and/or quality assurance of data or databases.
Project Management
Proactively sets the pace for a project, anticipating time requirements inclusive of potential obstacles and outside influences.
Effectively and accurately plans and communicates project workflow and timing of key milestones from our account/project management software.
Ensures data integrity for all assigned accounts.
Clearly and concisely conveys information and direction for a project team in alignment with departmental objectives.
Leverages feedback and implements strategies to improve team effectiveness.
Creation and maintenance of project files may include proposals, statements of work, change requests and deliverables.
Coordination and planning of travel for projects (including assisting staff with travel agents as needed).
Project scheduling and communication of schedules to project teams.
Assembly of project teams based upon project criteria, employee skills, and the company's master schedule.
Overall responsibility for delivery of successful projects and services to clients.
Works cooperatively with other Project Team Leaders, Account Managers, Account Executives, Operations Manager, Facilities Consultants, and others.
Creates a team atmosphere that is intellectually challenging and leads to accomplishing more than expected.
Support Business Development for New and Existing Clients
Support sales and marketing as Subject Matter Expert for Planning Services
Drives renewal of membership across all expiring renewals.
Identifies cross-sell opportunities and collaborates with Regional Account Executive to develop.
Develops long-term relationship management strategies for clients.
Delivers thought leadership to the industry.
Participates in the improvement of our products, in response to industry needs and customer feedback.
Contribute to the Success of the Team
Supports development of colleagues by creating a positive work environment and providing all types of feedback, including constructive criticism in difficult situations.
Works to align opportunities within projects with development goals of the project team (including self).
Qualifications:
Minimum of Bachelor's degree or equivalent
3+ years project/people management experience
Strong communication and public speaking skills including experience in developing presentation materials
Strong organizational and prioritization skills/ability to manage multiple projects simultaneously
Analytical skills - the ability to craft a narrative using data
Proficiency in Microsoft Office Suite program
