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Event Sales and Services Manager

4 months ago

Toronto, Canada Fairmont Royal York Full time

Company Description

For over 95 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property's exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.


Job Description

Responsible for planning and servicing of events varying in size and scope, for both corporate and social markets.

  • As the Client liaison, you will facilitate various program logistics including: event setups, food and beverage, audio-visual, telecommunications, exhibits, and third party relationships, to ensure optimal use of our event spaces while managing and controlling labour and food costs
  • Disseminate information in a professional and timely manner to all departments through various communication channels
  • Initiate and finalize billing process, to ensure client credit is established and deposits/payments are received within an acceptable timeline
  • Manage contracted guestroom blocks; to yield guestroom and event space daily to ensure optimum potential through the use of Opera
  • Conduct and/or attend daily meetings to review event logistics to ensure last minute revisions are communicated with accuracy to banquets, culinary, stewarding and on-site audio-visual provider
  • Knowledgeable on current industry trends and competitive offerings
  • Establish good business and social relationships with industry clients and partners by participating in activities to further increase sales and events opportunities for the Hotel

Qualifications
  • University Degree or equivalent an asset
  • Minimum of 3 - 5 years' experience in sales, event planning and/or luxury hotel operations
  • Knowledgeable on food and beverage trends and luxury hotel experiences
  • Possess excellent customer service and interpersonal skills, results-oriented and highly motivated individual
  • Proven ability to plan and execute events effectively with a strong attention to detail
  • Working knowledge of Opera, Microsoft Office applications and Social Tables
  • Strong written and verbal communication skills

Additional Information

Visa Requirements: Must provide proof of eligibility to work in Canada.

Job Perks & Benefits:

  • Complimentary meal in our staff cafeteria each shift
  • Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
  • Complimentary dry-cleaning services for your work attire
  • Learning programs tailored to hone your skills and talents
  • Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) Committee
  • Career advancement opportunities, with pathways to national and international promotions, the opportunities are limitless
  • Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)