Sales Manager, Event Centre

3 weeks ago

Toronto, Ontario, Canada The Globe and Mail Full time

About The Globe and Mail Centre

The Globe and Mail Centre is a premier events venue that hosts a wide range of corporate, private, and Globe-produced events for up to 400 guests. As a fast-paced and dynamic environment in the premium hospitality sector, we are seeking a highly motivated and driven Sales Manager to join our team.

Job Summary

The Sales Manager plays a critical role in securing event rental business through the development and implementation of sales strategies to meet revenue and profit targets. Reporting to the Managing Director, the Sales Manager works a flexible schedule, including evenings and weekends, in a full-time position.

Key Responsibilities

  • Design and execute client prospecting and sales strategies to increase qualified prospects, develop and steward client accounts, deliver high standards of customer service, guide potential clients on available services, and secure, analyze, and increase profits on venue bookings.
  • Lead and implement client development initiatives, such as trade shows, networking events, client appreciation events, and other strategies to target qualified prospects for customer segments.
  • Manage, create, and distribute sales-focused materials to support all segments of business, including web and social media content, event video/photography, sales guides, and on-site displays.
  • Deliver an excellent standard of sales administration, preparing a high volume of event quotations, contracts, and invoices, and maintaining complete accuracy in a CRM system. Follow and improve department sales and administrative protocols, systems, calendars, and databases.
  • Work closely with team members to strengthen products and services, communication, partnerships, operating procedures, client stewardship, business reporting, and troubleshooting client issues.
  • Manage support staff, including student placements, with task assignment to ensure conformance with department objectives and goals.
  • Supervise, direct, and coordinate the activities of personnel, subcontractors, and vendors as required.
  • Attend meetings and events as a representative of The Globe and Mail.
  • Other duties as assigned.

Requirements

  • You're passionate about events and have many years of experience in high-volume event venues in a client-facing role.
  • You thrive in a sales-driven role and have a solid track record of achieving revenue and profit targets, relying on your crafted negotiating skills.
  • You're a customer service expert who can inspire and excite clients, helping them bring their vision to life at the venue, and can rely on many years of experience to help them use the venue in innovative ways.
  • You've got a track record as an entrepreneurial go-getter, bringing new products and services to fruition. When you start something, you get it done
  • You thrive in a fast-paced environment, and enjoy juggling multiple priorities.
  • You've got meticulous accuracy and attention to detail. You've got great systems for managing tasks and projects, and can ensure short customer response times.
  • You've got excellent administrative and computer skills, including Microsoft Office Suite; experience with CRM, database, and calendar systems, floor plans/event design, as well as social media platforms.
  • You have experience with financial and business administration, having created quotations, contracts, invoices, tracked payments, and been responsible for tasks requiring precise accuracy.
  • You're great at trouble-shooting problems under pressure and implementing quick solutions in changing environments.
  • You've got the ability to connect with clients, colleagues, and stakeholders to establish positive and productive ongoing relationships.
  • You have a willingness to work flexible hours consistent with event industry demands.

Why Choose The Globe and Mail Centre

The Globe and Mail Centre is committed to providing a respectful and inclusive workplace that upholds our values of integrity, collaboration, innovation, and accountability. As Canada's most respected media brand, we are dedicated to making a difference in Canada, and you can make a difference by working with us.

We Offer

  • Competitive compensation to ensure we hire, retain, and reward team members.
  • Hybrid work environment that promotes work-life balance.
  • Generous vacation and flexible work arrangements.
  • Parental leave top-up.
  • Competitive health and dental benefits.
  • Defined Benefit pension plan.
  • Annual wellness subsidy.
  • On-site chiropractor and registered massage therapist.
  • Employee and family assistance program.
  • Free digital subscription to The Globe and Mail and 40% off other Globe products.
  • Education assistance for external training courses.

Supporting Your Growth

  • We are committed to creating equitable opportunities for all employees, enabling everyone to reach their full potential. This commitment is embedded in our strategic plan and core values.
  • There are lateral and upward advancement opportunities for rewarding and developing careers.
  • We believe in mentorship and collaborative peer-to-peer learning, with both formal and informal programs in place to encourage knowledge-sharing.
  • We support continuing education and provide both internal and external opportunities for training and development.

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