Manager, Technical Services

Found in: beBee S CA - 3 weeks ago

Toronto, Canada Totem recruteur de Talent Full time
Drive innovation within a leading Canadian real estate company Totem has partnered with a major developer to find a Lead Systems Analyst to streamline their property management technology.

About the Company

This dynamic and innovative real estate company is seeking a highly motivated individual to fill this multifaceted role. If you enjoy a fast-paced environment where you can apply your technical expertise and directly impact the company's success, this is a fantastic opportunity.

About the Role: Manager, Technical Services

This position plays a crucial role in supporting the Property Management team. You'll take the lead in designing, configuring, integrating, and implementing various property management systems essential to the company's operations.

Key Responsibilities: Oversee the design, integration, programming, and implementation of core property management systems (PMS), covering areas like CRM, leasing, payments, reputation management, resident experience, security, and more. Act as the primary liaison with technology vendors, managing project timelines and ensuring successful collaboration. Analyze, test, and deploy upgrades to third-party applications within established schedules. Proactively review construction drawings to align evolving property management needs with planned technical infrastructure. Troubleshoot and resolve data inconsistencies or errors across integrated PMS systems. Manage the setup of newly acquired properties within the company's primary PMS software, including unit setup, rent configuration, and more. Maintain system policies, security protocols, and overall software functionality. Onboard new users, troubleshoot technical PMS issues, and provide necessary travel for on-site support as needed. Contribute to the IT/AV setup of property model suites. Perform administrative tasks within various PMS systems and ensure accurate reporting through data validation. Provide training on systems and develop clear training documentation. Lead the setup and data transfer of new properties into the company's chosen PMS systems. Assist with on-site technical setups, including phone systems, internet, and other essential technologies. Collaborate with leadership to procure necessary equipment for new team members. Facilitate the onboarding of new hires with software logins and email setup. Create and distribute a regular newsletter with technical tips for employees. Manage a system for tracking service tickets and requests. Qualifications and Experiences: Minimum of 5 years of experience administering a core PMS system, ideally with a strong focus on Yardi Voyager. 3+ years of experience as a Business Analyst supporting software implementations, development, and database administration. Strong communication skills (both written and verbal) for effective collaboration with senior management, team members, and vendors. Proven ability to analyze financial data and prepare reports aligning with accounting and budgeting principles. At least one year of experience with SQL, including complex joins and conditional statements. Knowledge of GAAP accounting principles is beneficial in mitigating potential errors. Intrigued by this position and think you might be a good fit? Contact Tim Dunn at t.dunn@totemtalent.ca to explore further.
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