Technical Services Librarian

4 weeks ago

Toronto, Canada MongoDB Full time

The Digital Librarian works within MongoDB's global Technical Services team to help classify, organize and share technical knowledge and business processes.

Our Technical Services team use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. The Digital Librarian will work closely with the Technical Services Librarian, engineers, and managers in Technical Services to improve the accessibility and discoverability of our wiki, documentation, and other sources of information. They will also help design and implement content lifecycle processes, work to update deprecated materials, and address other information needs within Technical Services. 

The Digital Librarian will work with an existing Technical Services Librarian, a Knowledge team, an Education team, and the Support team.

This role can be based out of our Toronto office or remotely in the Americas (Central or Eastern Time Zones).

Responsibilities

Help to build and maintain a global taxonomy to classify and organize Technical Services content, including support cases, knowledge articles, educational topics, policy, and process documentationBuild systems, processes, and best practices for organizing our content using existing taxonomyPeriodically audit and review both the taxonomy and our content for correctness and relevanceFoster team contributions to the management of contentIdentify gaps in internal documentation and vocabularies that can be addressed by new content or processesEnable the team to find process documentation, records of past decisions, and current organizational goals to help the global customer service team function smoothlyImprove efficiency by reducing the need to rediscover knowledgeHelp scale the growing Technical Services team by streamlining patterns of information consumption and management 

Requirements 

Bachelor’s degree or equivalent education/experience; MSIS or other graduate-level library science degree or equivalent professional experience a plus1+ years experience developing reference resources for internal and external audiencesExtreme attention to detailBasic proficiency using Python or other scripting languages for data analysis and reportingEnjoys working in complex, technical environmentsDesire and ability to learn a variety of new technical skillsExcellent written communication skills in English

Nice to Haves 

Experience managing and/or designing a large Wiki (on Confluence or similar, preferably including technical subject matter) Experience curating an internal or external knowledge baseExperience using and administering databases (ideally MongoDB)Experience managing enterprise taxonomiesExperience with metadata standards or semantic web standards (Dublin Core, TEI, RDF, SKOS, etc.)Experience with JIRA or Salesforce1-2 years experience cataloging and indexing information resources1-2 years experience working with NLP (Natural Language Processing)Knowledge of statistical analysis techniques

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