Order Management Specialist

2 weeks ago

Toronto, Canada Danaher Full time

Be part of something altogether life-changing

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity - so you can grow your career and expand your skills in the long term.

Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.

The Order Management Specialist for Cytiva is responsible for handling orders through the entire journey - from the time the order is received all the way through shipment and beyond The person in this role will work directly with our customers as well as sales (i.e new order / inquiries on orders) and must be able to communicate effectively, handle multiple tasks, and prioritize to improve efficiency.

This position is part of our remote Customer Service team and will be based in Canada. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.

What you'll do:

  • Act as a focal point for our customers via email/phone, review and understand purchase orders (POs), proposals and sales agreements. Provide customer-related reports to leadership, sales and our customers as needed.
  • Respond to and/or research customer concerns/inquiries, problem solve through an investigative approach and provide creative solutions in various situations.
  • Execute tasks assigned on time and to the highest quality standard; you will collaborate with your teammates to achieve daily, weekly, and monthly targets - we Win as a Team and share responsibilities

Who you are:

  • High School Diploma or equivalent and 1-2 years of related work experience including but not limited to; data entry skills (MS Office) to quickly and accurately review and input data with the ability to work well under pressure and effectively manage priorities
  • Bilingual in English/French (written / verbal)
  • Demonstrated ERP and customer relationship proficiency, i.e Oracle, Salesforce experience

It would be a plus if you also possess previous experience in:

  • Bachelor's Degree
  • Excellent communication skills and professional attitude
  • Strong ability to follow and adhere to procedural guidelines; aptitude for interpreting customer inquiries/problems

At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.

The salary range for this role is $67,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and retirement benefits.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

French

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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