Order Management Specialist

2 weeks ago

Toronto, Canada Spin Master Ltd Full time

Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company?

At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s why we want you
**What will you work on?**

As a member of the customer operations team the Order Management Specialist will be the customer advocate from receipt of the order right through to delivery of the product. This role will provide top tier customer service to the assigned account through proactive management of orders from receipt through delivery, and by partnering with cross-functional team members and stakeholders to ensure best in class results.

**How will you create impact?**
- Provide top tier customer service to ensure customer satisfaction.
- Manage orders in a timely and accurate manner adhering to customer dates.
- Communicate Service Issues to internal and external stakeholders on a timely basis.
- Navigation and research in SAP, EDI, customer's system, 3rd party systems (where required) to effectively manage order execution.
- Take personal ownership / accountability for the order management process to deliver top tier service level.
- Partner with Supply Chain to resolve issues, determine root cause and identify ways to improve to ensure top performance with customer and proactively mitigate non-compliance charges
- Ensure unfulfilled order issues are resolved daily by communicating with 3PL partners
- Initiate and maintain regular dialogue with key stakeholders (e.g. Credit, Sales, Planning (Supply, Demand and Logistics) to resolve and prevent issues and to enhance mutual understanding of the order to cash process
- Cultivate and maintain positive relationships with customer and internal stakeholders
- Partner with team and other functions to identify ways to improve efficiency of the order to cash process
- Actively participate in the Retail Engagement initiatives, score carding and liaise with internal and external stakeholder to drive customer service level improvements

**What are your skills and experience?**
- Bachelors Degree preferred in Supply Chain Logistics or related discipline
- Min 2 yrs.+ CPG/Retail experience preferred
- Experience with a Tier 1 ERP system required (SAP Preferred)
- Experience with EDI transactional processing
- Working knowledge of Windows, Excel, Word, PowerPoint
- Analysis for office, Power BI preferred
- #LI-Hybrid #LI-HM1_

**What you can expect from us**:
Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun.
- Growth and Career Opportunities
- Flexible Work Hours
- Innovation, Collaboration and Fun
- Comprehensive Benefits
- Other fun Perks

**What’s it like to work here?**

Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.

Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.
- We do appreciate all interest; however only those selected for interview will be contacted._

  • Order Management Specialist

    5 days ago

    Toronto, Canada Ecoline Windows Full time

    **Summary** We are looking for a hardworking, positive Order Management Specialist to join our growing Toronto Team, who can handle working in a fast paced environment, and who can complete their work with emphasis on accuracy and attention to detail. Your main responsibilities will include processing order details, preparing quotes, and creating...

  • Order Management Specialist

    5 days ago

    Toronto, Canada Spin Master Ltd Full time

    Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company? At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s...

  • Leasing Specialist

    2 weeks ago

    Toronto, Canada Realstar Management Full time

    Realstar is a leading residential property management company with over 160 properties across Canada. Our properties are clean, quiet and attract quality residents who will attest to our unique standards of service. We are looking for a Leasing Agent to work at our **newly built Luxury Property, located** in North York (DVP&401). The Leasing Specialist...

  • Leasing Specialist Part-time

    2 weeks ago

    Toronto, Canada Realstar Management Full time

    Realstar is a leading residential property management company with over 160 properties across Canada. Our properties are clean, quiet and attract quality residents who will attest to our unique standards of service. We are looking for a Part-time Leasing Agent to work at our **newly built Luxury Property, located** in North York (DVP&401). The Leasing...

  • To Go Specialist

    3 weeks ago

    Toronto, Canada RARE Hospitality Management, LLC. Full time

    Great Food, Packaged with care to go with you ANYWHERE.TheTo Go Specialistposition is all about:Ensure that we package food for convenience without compromising qualityBuild Guest Loyalty with order accuracy and on time deliveryFocus on clean and sanitized Guest touch points and work areaWorking together as a team to deliver a great LongHorn Steakhouse...

  • Order Management Superuser

    1 day ago

    Toronto, Canada CT Corporation Full time

    **Help us boldly shape retail in Canada** Canadian Tire Corporation’s (CTC) rich heritage of serving Canadians from coast-to-coast dates back to 1922. Our vision is to become the #1 retail brand in Canada and we are focused on innovating and making important investments in our business, especially when it comes to our people. To reach our goal, we need...

  • Oracle Order Service Management Lead

    3 days ago

    Toronto, Canada Plaxonic Technologies Inc. Full time

    **Role - Specialist (Oracle Order Service Management Lead)** **Location: Toronto, Ontario, Canada (onsite)** **Duration - Fulltime** **Responsibilities**: - Collaborate with project managers, business primes, business systems analysts (BSAs), and other stakeholders to clarify requirements and refine the project plan. - Produce High-Level Design (HLD)...

  • Behavior Specialist

    Found in: Talent CA 2A C2 - 2 weeks ago

    Toronto, Canada Safe Management Group Inc. Full time

    Who We AreWe are a specialized treatment program, located in Oakville, Ontario, dedicated to supporting individuals with complex and unique needs. Our goal is to assist individuals in reaching their maximum potential. Behavioural Support SpecialistThis is a great position for post-secondary students and university and college graduates, from variety of...

  • Specialist, Operations Management

    6 days ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Order Desk Representative, Plumbing and Heating

    3 weeks ago

    Toronto, Canada Independent Mechanical Supply Inc. Full time

    Since launching in 2009, Independent Mechanical Supply (IMS) has become GTA contractors’ preferred distributor of plumbing, hydronics, and PVF products. We’re proud to have one of the largest product selections in the industry. Our customers love both our selection and working with our team. Under the direction of the Inside Sales Manager, the Order...

  • Order Management Team Lead

    2 weeks ago

    Toronto, Canada Microserve Full time

    Position Summary Microserve is looking for an Order Management Team Lead to join our remote team. The successful candidate must be able to excel in a fast-paced environment and must be able to direct a team of Order Desk Clerks. If you have proven skills around managing high volumes of work through a team, a demonstrated ability to prioritize and organize...

  • Order Management Team Lead

    2 weeks ago

    Toronto, Canada Microserve Full time

    Position Summary Microserve is looking for an Order Management Team Lead to join our remote team. The successful candidate must be able to excel in a fast-paced environment and must be able to direct a team of Order Desk Clerks. If you have proven skills around managing high volumes of work through a team, a demonstrated ability to prioritize and organize...

  • Order Management Team Lead

    2 weeks ago

    Toronto, Canada Microserve Full time

    Position Summary Microserve is looking for an Order Management Team Lead to join our remote team. The successful candidate must be able to excel in a fast-paced environment and must be able to direct a team of Order Desk Clerks. If you have proven skills around managing high volumes of work through a team, a demonstrated ability to prioritize and organize...

  • Behavior Specialist

    Found in: Adzuna CA C2 - 2 weeks ago

    Toronto, Ontario, Ontario, Canada Safe Management Group Inc. Full time

    Who We AreWe are a specialized treatment program, located in Oakville, Ontario, dedicated to supporting individuals with complex and unique needs. Our goal is to assist individuals in reaching their maximum potential. Behavioural Support SpecialistThis is a great position for post-secondary students and university and college graduates, from variety of...

  • Order Management Team Lead

    2 weeks ago

    Toronto, Canada Microserve Full time

    Position SummaryMicroserve is looking for an Order Management Team Lead to join our remote team. The successful candidate must be able to excel in a fast-paced environment and must be able to direct a team of Order Desk Clerks. If you have proven skills around managing high volumes of work through a team, a demonstrated ability to prioritize and organize...

  • Leasing Specialist

    6 days ago

    Toronto, Canada RPMS Property Management Services Inc. (RPMS) Full time

    Are you enthusiastic, customer-oriented and enjoy interacting with people? Do you have an interest in residential property management and want to build a career with RPMS? If this is you, come join our community as a Leasing Specialist at 77 Huntley St., Toronto. About the Leasing Specialist opportunity: Resident Ambassador: As our frontline liaison,...

  • Senior Health Safety

    Found in: Jooble CA O C2 - 2 weeks ago

    Toronto, ON, Canada Hays Specialist Recruitment Limited Full time

    This growing and expanding organisation manufactures their products to cater to their clients on a global scale. The company designs and manufactures their products while also providing support, maintenance, and management of their products for their clients/customers. As the Senior Health, Safety, and Environmental Advisor, you will assist various...

  • Leasing Specialist

    2 weeks ago

    Toronto, Canada RPMS Property Management Services Inc. (RPMS) Full time

    Are you enthusiastic, customer-oriented and enjoy interacting with people? Do you have an interest in residential property management and want to build a career with RPMS? If this is you, come join our community as a Leasing Specialist at our Davisville Village Apts. About the Leasing Specialist opportunity: **Resident Ambassador**: As our frontline...

  • Facilities Specialist

    6 days ago

    Toronto, Canada Roots Full time

    Roots is more than just an/the iconic Canadian retailer, we are a group of passionate employees who act with integrity, trust each other and do what is right. We work in a space where people can grow and develop, with a team of people who own results and are dedicated to seeing Roots win. We seek to build longstanding relationships with partners who share...

  • Assistant Manager, Order Fulfillment

    2 weeks ago

    Old Toronto, Canada Human Resources Full time

    Thursday, April 11, 2024 At LG, innovation is the foundation of everything we do. We make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we make “Life Good” – from home appliances, consumer electronics and vehicle components to business innovations in digital signage, air...