Bilingual Administrative Assistant

2 weeks ago

Toronto, Canada Randstad Canada Remote Work Freelance Full time
Do you have experience in the banking or finance industry, and have handled fraud or claims related activities? Are you fluent in French? If so, we have a great opportunity for you. We're currently looking for a Bilingual Administrative Assistant (Claims) who is detail oriented and available to start immediately. In this role you will work full time hours on a 12 month assignment, earning a pay rate of $23.00 per hour working onsite in our client's Toronto ON office.

The Administrative Assistant (Claims) is responsible for data entry, clerical duties, and responding to requests and enquiries through email and over the phone. The position is an opportunity to impact the greater community and live people-first values. The role requires respect for people that potentially face barriers due to trauma, mental health, poverty, etc.

Advantages
⢠Work for a top-tier professional organization
⢠Earn a competitive wage of $23 per hour
⢠Onsite (supporting the Toronto ON office)
⢠Work full-time business hours
⢠12 month contract with possibility of extension

Responsibilities
⢠Responsible for managing incoming and outgoing mail, email, and fax
⢠Administrative duties including scanning, filing, and storage
⢠Enter, review, and verify data from paper or electronic forms into a standard database
⢠Answer incoming phone calls to assist and direct claimants and representatives in a professional and empathetic manner
⢠Assist with coordination and logistics of meetings, travel, and expense tracking
⢠Contacting class members to obtain required information, documentation, or confirmations when necessary
⢠Communicating with claimants and their representatives through phone, email, fax, and mail
⢠Preparing notifications to claimants pertaining to claim status, review decisions, and instructions Supporting claimants in a professional manner when they require assistance on topics including claim form access, assessment questions, and accessing mental health and cultural resources

Qualifications
Education/Work Experience
⢠1+ year of experience in administrative or clerical support
⢠Bilingualism (English/French), the ability to speak an Indigenous language (i.e., Cree languages, Inuktitut, Ojibway etc.) considered an asset
⢠Knowledge of Indigenous culture is an asset

Technical Skills
⢠Proficiency in Microsoft Office suite including Outlook, Word, and Excel
⢠Ability to use photocopiers, scanners, and printers
⢠Experience using a VOIP / Internet phone service is desirable

Other Skills
⢠Excellent communication and interpersonal skills
⢠Commitment to accuracy and maintaining high quality deliverables
⢠Self-motivated, with an ability to work effectively with a minimal amount of supervision
⢠Works well under pressure with a high attention to detail
⢠Proficiency in working with data and database

Summary
If you are interested in the Administrative Assistant (Claims) position, apply online today

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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