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Customer Care Specialist
3 months ago
- Participate in the implementation and readiness for go live for Spectrum Brands
- Prove high quality customer service for managing Spectrum Brands transportation solutions.
- Compliance with Good Manufacturing Practices (GMP) and Kuehne + Nagel's Quality Safety Health & Environment (QSHE) requirements.
- Preparation, adherence and maintenance of client Standard Operating Procedures.
- Shipment confirmations to ensure all deliveries take place within the transit requirements.
- Manage shipment discrepancies, including root cause analysis and correction actions.
- Key Performance Indicators: data collection and analysis for carrier's performance.
- Provide On site dock support, POD Management, including shipment level OS+D.
- Ensure data integrity & data quality into the Transportation Management System.
If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Your Skills and Experiences- High School Degree or Equivalent
- 2 years of experience in Customer Service role
- 2 years of experience in Transportation /Distribution Center/ Warehouse environment
- Knowledge of CEIL system
- Excellent communication skills (both oral and written)
- Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel)
- Availability to work periodic overtime in order to meet the requirements of the operation