Customer Care Specialist

7 months ago


Mississauga, Canada Kuehne+Nagel Full time

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga, Ontario site, is looking for a new Customer Care Specialist to join our team.
** Your Role**: As the Customer Care Specialist, you are responsible for ensuring that our customers have a positive experience each time they engage with Kuehne+Nagel. You will be responsible for direct interaction with our customer, proactive customer service, problem solving, customer follow up, interaction with our carrier partners
** Your Responsibilities**:

- Participate in the implementation and readiness for go live for Spectrum Brands
- Prove high quality customer service for managing Spectrum Brands transportation solutions.
- Compliance with Good Manufacturing Practices (GMP) and Kuehne + Nagel’s Quality Safety Health & Environment (QSHE) requirements.
- Preparation, adherence and maintenance of client Standard Operating Procedures.
- Shipment confirmations to ensure all deliveries take place within the transit requirements.
- Manage shipment discrepancies, including root cause analysis and correction actions.
- Key Performance Indicators: data collection and analysis for carrier’s performance.
- Provide On site dock support, POD Management, including shipment level OS+D.
- Ensure data integrity & data quality into the Transportation Management System.

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

**Your Skills and Experiences**:

- High School Degree or Equivalent
- 2 years of experience in Customer Service role
- 2 years of experience in Transportation /Distribution Center/ Warehouse environment
- Knowledge of CEIL system
- Excellent communication skills (both oral and written)
- Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel)
- Availability to work periodic overtime in order to meet the requirements of the operation

**Good Reasons to Join**: There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. Here is what else you get from us: We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-ONSITE

**About Kuehne+Nagel***

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

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