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Senior Director of Sales Operations

3 months ago

North York ON, Canada Hearing Solutions Full time

Position: Senior Manager, Sales Operations Location: Hybrid/Head Office

We are seeking a dynamic and results-oriented individual to join our team as a Senior Manager, Sales Operations . This role offers a unique hybrid work arrangement, blending remote work with in-office collaboration at our headquarters in North York, along with visits to various Hearing Solutions clinics. Develop and execute repeat patient marketing campaigns/programs aimed at retaining patients and increasing visit frequency
Mine the patient database to identify the best opportunities to maximize conversions
Lead and manage a team of Appointment Coordinators in the call centre, ensuring exceptional service and a highly effective booking process for inbound and outbound calls
Investigate, manage, and reduce cancellation and no-show rates through strategic initiatives
Orchestrate the design and implementation of all aspects of the Go-To-Market strategy under the annual sales strategy planning cycle
Create executive-level presentations for Marketing and Sales to execute strategy
Collaborate with many cross-functional teams such as finance, sales, marketing, operations, and others

Proven experience in lifecycle marketing, CRM, and booking software applications, with a proactive approach to enhancing productivity through technology
Strong analytical skills with the ability to interpret data and draw actionable insights
Strong leadership skills with proven management experience (experience managing inter-departmental groups an asset)
Strong organizational and project management skills, with ability to adapt positively to changing priorities
Experience in healthcare or working with a senior demographic is an asset

Hearing is one of the greatest gifts that helps keep us connected to our loved ones – and this passion for making a positive difference in someone’s life is what excites us to go to work each day

We are building a culture of professionals who not only pursue excellence and do great work, but also inspire others to do the same.

As a part of our hiring process, we require candidates to complete a 25-minute online pre-employment profile assessment.
The assessment helps identify the ideal candidate for this role based on core competencies.