Director of Operations

2 weeks ago

North York, Canada AMS Franchise Solutions Full time
Corporate Director of Operations

Location : 245 Yorkland Blvd, Suite 200, North York, Ontario M2J 4W9
Schedule Full-Time
Position Type Management

Corporate Director of Operations

Sunray Hotel Group is currently recruiting for a Corporate Director of Operations, Reporting to the Executive Vice President of Operations.

With a focus on maintaining a positive work culture, the Corporate Director of Operations position provides strategic direction to the hotels in his/her portfolio for the purpose of driving top line revenue while managing strategic cost controls to maximize ROI. This individual will be hands on with their respective properties and work with other Home Office Team Members to optimize performance.

What We Offer
  • Work with like-minded team members who care about people and the Hospitality industry
  • Working with a reputable brand and being part of Sunray Hotel Group, a company, that is rapidly expanding their hotel portfolio across Canada, over 70 Hotels and growing.
  • Leadership Development
  • Hotel Stay Discounts
Key Responsibilities
  • Responsible for the overall Operational Performance of each hotel in his/her portfolio.
  • Responsible for GSS Performance of each hotel in his/her portfolio, ensuring all hotels exceed the Brand average and do not fall below the Brand Required minimum threshold.
  • Ensures operational excellence for all hotels in portfolio; provides support as required and critique and guidance to hotels falling short of brand standards and/or company expectations.
  • Provides hands on operational support to hotels that are struggling with staffing, processes, procedures, executing on action plans or other
  • Promotes hotel's policies and philosophies to team members and guests through direct and indirect interaction.
  • Promote Company's policies and philosophies to all General Managers. Ensure proper follow up and follow thru on company deadlines and initiatives.
  • Active oversite in creating the hotel's annual budget, monitors and measures performance of assigned hotels and coaches as appropriate throughout the year.
  • Provides effective people leadership of assigned hotels by attracting, motivating, developing, rewarding and retaining top talent.
  • Supports and implements programs that meet corporate goals and objectives.
  • Evaluates the results of overall operations regularly and systematically and reports these results to the VP Operations.
  • Consistently and proactively measure hotel performance (Sales, Revenue, Market Share, GSS, GOP, Accounts Receivable) to ensure hotel exceeds target goals.
  • Responsible for ensuring all hotels are meeting the Brand Guidelines for service, quality, training, and product. All hotels must pass annual or bi-annual inspections.
  • Conducts monthly P&L Reviews with each General Manager to ensure focus on areas of opportunity and develop actions plans to improve performance.
  • Effectively monitor Accounts Receivable performance monthly to ensure company compliance by all hotels.
  • Review of Monthly Performance by each property with VP Operations.
  • Actively works with the Revenue Management team to ensure that strategies and plans for each property is aligned to maximize revenues.
  • Participate in Weekly Revenue Management meetings.
  • Works jointly with the regional support team for Sales, Marketing, Revenue Management, F&B and Finance to ensure strategies are in line, allowing hotels to achieve RPI goals.
  • Performs other duties as assigned to meet business objectives.
What We are Looking for
  • In addition to the core job requirements, skill sets and work-related experience; the Corporate Director of Operations will illustrate the ability and passion to:
    • Drive the Hotel Branded culture, personifying it in daily interactions with both guests and team members.
    • Be an engaging leader who is highly inclusive, inspiring and able to relate to all levels.
    • Create a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute
About Us



Sunray Hotel Group is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels across Canada and ranges from internationally branded full and select-service hotels.

Help us build something exceptional

Sunray Hotel Group believes in hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at . Sunray Hotel Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

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