Contract Delivery Care Coordinator

Found in: Jooble CA O C2 - 7 days ago

Halifax NS, Canada CBI Health Group Full time

Contract Delivery Care Coordinator (WCB - Remote, ATL)
Clinical Support
Full-Time
CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country. Join CBI Health and find where your better begins.
The Contract Delivery Care Coordinator, reporting directly to their Team Lead, will work closely and collaboratively with referral sources, clinics and other stakeholders as required to manage referrals through an effective and efficient process that results in appropriate access to care. This role is remote within the Atlantic provinces. The Care Coordinator is accountable for providing a high quality of customer service that exceeds the standards and expectations of CBI Health and stakeholders and will be accountable for optimal referral management.
Effective Referral Coordination and Data Entry60%
monitor and follow-up on missing medical information prior to Assessment (for select assessments).
Uploads referral and medical information and completes client profile in Central Office, ClinicMaster, ensuring accurate data entry.
Conduct yourself with integrity and in alignment to Best Practice and CBI policy including Privacy policy.
Communicates with clients and funders in a timely fashion regarding scheduling and information management.
Utilizes effective customer service strategies to answer phones, take messages and provide follow up in a timely manner.
Maintains knowledge of privacy, confidentiality, and code of conduct policies.
Develops relationships with referral sources to become a trusted advisor, actively building on comprehensive knowledge and understanding of referral source needs.
Work to meet or exceed funder referral requirements regarding process management and operational efficiency.
A track record of successful experience in client experience in a multi-site booking.
~ Able to combine a commitment to organizational and operational efficiency with innate desire to help others
~ Continuous learning and skills development, including management opportunities
Training and mentoring from a national network of experts
Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
For millions of Canadians, CBI Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients’ lives and help shape healthcare for the better. CBI Health is proud to be recognized by Deloitte as one of Canada’s Best Managed Companies for the 15th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.
CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.
We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.
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