Strategic Success Manager
3 weeks ago
Strategic Customer Success Manager (Remote)
Strategic Customer Success Manager (Remote)
Brex empowers the next generation of businesses with an integrated corporate card and spend management software. We make it easy for our customers to manage every aspect of spending and empower their employees to make better financial decisions from anywhere they live or work. Brex proudly serves tens of thousands of growing businesses, from early-stage startups to global enterprises.
We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.
Sales at Brex
The Sales team is the driving factor behind revenue for Brex. We focus on generating new opportunities, acquiring new customers, and building even stronger relationships with our current customers. The Customer Success team is responsible for ensuring all of our customers meet their desired outcomes with Brex’s suite of financial services and software.
As a Strategic Customer Success Manager, you will support a book of customers to ensure they achieve their business goals with Brex. You’ll work closely with our cross-functional teams at Brex (Client Sales, Operations, Product, and Implementation) to ensure your customers' experience is seamless.
Work collaboratively with sales, account management, operations, and finance teams to develop custom strategies to acquire, grow, and solidify business with your accounts.
Ensures periodic reviews to track the service quality, product consumption, and other metrics across the customer's install.
Ensure customers have a seamless experience with Brex through credit limit, product experience, and other touchpoints.
Monitor your accounts through cases, account health triggers, and other ongoing, customized alerts.
Own product adoption, retention, and growth metrics for your accounts.
5+ years of experience as a Customer Success Manager or Account Manager where you were focused on account retention (NRR and unit churn).
You have experience building multi-threaded relationships that have led to resilient, long-term partnerships.
You see yourself as a relationship and business builder and have a proven track record of doing this with external and internal parties
The expected OTE range for this role is $136,000 CAD - $170,000 CAD. The starting wage will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Any outreach claiming to be from Brex via other sources should be ignored.
#
-
Strategic Success Manager
4 weeks ago
Canada VamosVentures Full timeBrex empowers the next generation of businesses with an integrated corporate card and spend management software. We make it easy for our customers to manage every aspect of spending and empower their employees to make better financial decisions from anywhere they live or work. Brex proudly serves tens of thousands of growing businesses, from early-stage...
-
Strategic Customer Success Manager
3 weeks ago
Canada Brex Inc. Full timeStrategic Customer Success Manager (Remote) Strategic Customer Success Manager (Remote) Canada Brex empowers the next generation of businesses with an integrated corporate card and spend management software. We make it easy for our customers to manage every aspect of spending and empower their employees to make better financial decisions from anywhere they...
-
Strategic Customer Success Manager
4 weeks ago
Canada VamosVentures Full timeWhy join us Brex empowers the next generation of businesses with an integrated corporate card and spend management software. We make it easy for our customers to manage every aspect of spending and empower their employees to make better financial decisions from anywhere they live or work. Brex proudly serves tens of thousands of growing businesses, from...
-
Customer Success Manager
3 weeks ago
Canada Prevu3D Inc Full timeReporting to the Director of Customer Success, the Customer Success Manager plays a strategic and supportive role, working closely with our Account Managers and the Marketing team to ensure the success of our clients with the Prevu3D products. If you’re customer-centric, forward-thinking, target-oriented and excel under pressure in a dynamic environment,...
-
Customer Success Manager
2 weeks ago
Canada Chartbeat Inc. Full timeThe Customer Success Organization is looking for an exceptional individual who is ready to impress our rapidly growing worldwide customer list, with outstanding support and attention. This individual will own the relationships with our largest customers, and have the opportunity to work with customers like CNN, the Walt Disney Company, Netflix, and other...
-
Strategic Account Manager
2 weeks ago
Canada Absorb Technology Full timeAbsorb is on a mission to the moon! We set lofty goals for ourselves and we knock those goals out of the park. What I love the most about the path to those achievements is that we do it as a team. We live and breath the ethos that “it takes a village”. Our Account Management group isn’t successful without the success from every single group at Absorb:...
-
Strategic Account Manager-Partnerships
2 weeks ago
Canada Absorb Technology Full timeOur Account Management group isn’t successful without the success from every single group at Absorb: SDRs, Account Executives, Solutions Engineers, Client Success Managers, Implementations, Billing, Accounting, Finance, etc. Garratt Hooker, Manager, Account Management The Strategic Account Manager is a critical role at Absorb. We’re looking for someone...
-
Canada SysAid Technologies Ltd. Full timeSysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...
-
Customer Success Account Management Leader
4 weeks ago
Canada SysAid Technologies Ltd. Full timeSysAid is a dynamic SaaS company specializing in IT Service Management while pioneering generative/conversational AI. As a Team Lead, Customer Success you are not just leading a global team of CSMs; Ownership and accountability are your watchwords, ensuring effective management of tasks and responsibilities. Manage your book of business and the life-cycle...
-
Customer Success Manager
3 weeks ago
Canada Internetwork Expert Full timeImagine.io’s mission is to make 3D simple for everyone. We believe that simplicity in 3D visualization is critical for creating engaging visual content at scale. To go beyond the traditional 2D-3D canvas and create contextual, photo-realistic, and interactive experiences with ease and simplicity will come from vision and creativity. We are working to...
-
Principal Customer Success Manager
3 weeks ago
Canada Evisort Inc. Full timeOur mission is to change the way business deals get done. In an industry plagued by inefficient and ineffective contract management systems, we provide a solution that accelerates, scales, and protects the business, enabling contract professionals to become their company’s superhero. We create cutting-edge AI technology that makes contracts searchable...
-
Strategic Account Manager-Partnerships
3 weeks ago
Canada Check Point Software Technologies Ltd. Full timeSales | Full Time | Job Id: 19961 Experienced As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing...
-
(CAN) Senior Manager, Strategic Initiatives
3 weeks ago
Canada Walmart Canada Full time(CAN) Senior Manager, Strategic Initiatives page is loaded (CAN) Senior Manager, Strategic Initiatives Postuler locations Mississauga, ON time type Temps plein posted on Publié il y a 3 jour(s) job requisition id R-1839253 Résumé des fonctions... Reporting to the Sr. Director of Strategic Initiatives within the Strategy Team, this Senior Manager role...
-
Customer Success Manager, Scaled
3 weeks ago
Canada BioRender Full timeAt BioRender, our mission is to accelerate the world’s ability to learn, discover and communicate science. We are passionate about democratizing science communication in order to accelerate scientific discovery and understanding. We're looking for amazing people to help create the world’s go-to-place and platform where science is communicated. Come...
-
Remote Customer Success Manager
2 weeks ago
Canada Karriera Full timeOneContact is focused on building Remote Teams across Europe (Customer Support and Technical) that are integrated into clients' People, Processes, and Products. Our clients are major software development companies who have entrusted us with the task of hiring customer support and technical resources which includes senior DevOps, AWS and Azure Consultants,...
-
Global Customer Success Manager
21 hours ago
Canada, CA South End Partners Full timeGlobal Customer Success ManagerMarkham, ON | On-site The opportunity: Our client is a rapidly growing international manufacturer and leader in their industry. Their people play a pivotal role in shaping their business and their customer-focused culture encourages an ownership mindset, continuous improvement and career development.They are seeking a Global...
-
Customer Success Manager
2 weeks ago
Canada Karriera Full timeOneContact is focused on building Remote Teams across Europe (Customer Support and Technical) that are integrated into clients' People, Processes, and Products. Our clients are major software development companies who have entrusted us with the task of hiring customer support and technical resources which includes senior DevOps, AWS and Azure Consultants,...
-
Strategic Sourcing Director
4 weeks ago
Canada Mevotech LP Full timeJoin Our Team at Mevotech! About Us: Mevotech is a trusted leader in the aftermarket auto parts industry. With over 40 years of experience, we're dedicated to engineering excellence, innovation, and delivering exceptional customer experiences. Our commitment to employee wellness and engagement has earned us recognition as one of Canada’s Best Managed...
-
Strategic Partner Manager
3 weeks ago
Canada Instacart Full timeWe're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our...
-
Customer Success Manager Remote
3 weeks ago
Canada BioRender Full timeAt BioRender, our mission is to accelerate the world’s ability to learn, discover and communicate science. We are passionate about democratizing science communication in order to accelerate scientific discovery and understanding. We're looking for amazing people to help create the world’s go-to-place and platform where science is communicated. We are...