Strategic Success Manager

3 weeks ago


Canada Brex Inc. Full time

Strategic Customer Success Manager (Remote)
Strategic Customer Success Manager (Remote)
Brex empowers the next generation of businesses with an integrated corporate card and spend management software. We make it easy for our customers to manage every aspect of spending and empower their employees to make better financial decisions from anywhere they live or work. Brex proudly serves tens of thousands of growing businesses, from early-stage startups to global enterprises.
We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.
Sales at Brex
The Sales team is the driving factor behind revenue for Brex. We focus on generating new opportunities, acquiring new customers, and building even stronger relationships with our current customers. The Customer Success team is responsible for ensuring all of our customers meet their desired outcomes with Brex’s suite of financial services and software.
As a Strategic Customer Success Manager, you will support a book of customers to ensure they achieve their business goals with Brex. You’ll work closely with our cross-functional teams at Brex (Client Sales, Operations, Product, and Implementation) to ensure your customers' experience is seamless.
Work collaboratively with sales, account management, operations, and finance teams to develop custom strategies to acquire, grow, and solidify business with your accounts.
Ensures periodic reviews to track the service quality, product consumption, and other metrics across the customer's install.
Ensure customers have a seamless experience with Brex through credit limit, product experience, and other touchpoints.
Monitor your accounts through cases, account health triggers, and other ongoing, customized alerts.
Own product adoption, retention, and growth metrics for your accounts.
5+ years of experience as a Customer Success Manager or Account Manager where you were focused on account retention (NRR and unit churn).
You have experience building multi-threaded relationships that have led to resilient, long-term partnerships.
You see yourself as a relationship and business builder and have a proven track record of doing this with external and internal parties
The expected OTE range for this role is $136,000 CAD - $170,000 CAD. The starting wage will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Any outreach claiming to be from Brex via other sources should be ignored.
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