Customer Success Manager

Found in: Jooble CA O C2 - 2 days ago

Canada Karriera Full time

OneContact is focused on building Remote Teams across Europe (Customer Support and Technical) that are integrated into clients' People, Processes, and Products. Our clients are major software development companies who have entrusted us with the task of hiring customer support and technical resources which includes senior DevOps, AWS and Azure Consultants, Python Developers, Database Specialists, and many more. We are growing and Hiring for Remote positions so visit us at onecontact.Serve a portfolio of identified customers as a dedicated representative for their services
Demonstrate understanding of client’s short-, medium-, and long-term mobility priorities through ongoing touch points
identify risks, opportunities, and how to maximize value realization
Serve as a customer advocate internally and support assigned customer base to generate high levels of customer satisfaction and success; foster trusted advisor relationships with key customer stakeholders
Demonstrate knowledge of company’s products and services and articulate benefits of our solutions to enable customer success
Capture and document customer data and health status to support effective decision making
identify and assess renewal risks within the customer base and build and execute on get-well plans to ensure renewal and prevent service disruptions
Identify churn risks within portfolio and mitigate these risks to keep clients happy and growing.
Deliver best practices to customers to help deliver maximum value of our products with both current offerings and identifying future needs
Participate in the sales cycle and client onboarding to gather requirements, formulate delivery approach, and to help develop post-sale engagement plans
Establish, develop, and maintain positive customer relationships through email, chat, phone, video engagement, and in person client visits.
Help our customers understand and communicate the business value of our software solution to their organizations
Develop and deepen the account relationships with key stakeholders
Standard 8 hour shift falls between 5 AM - 5 PM EST (US/Canada)
100% Remote Work - Work From Anywhere
Working with an International Team
Paid Education & Training
Apply Today & Join Our International Team Of IT Professionals
~ BA, BS degree in relevant field or equivalent work experience required
~3+ years’ experience in Client Success, Professional Services, or other customer relationship management with increasing responsibility
~2+ years’ experience in the software industry, ideally in a SaaS based businessDemonstrated knowledge of the customer journey and sales lifecycle
~ You Bring these Customer Experience/Skills to the position
Thrive on being the voice of the customer and navigating internal processes to provide a great customer experience
A strong customer service orientation and the ability to form long-term customer relationships
Experience with account management building and demonstrating business value
Experience with Salesforce Service Cloud or applicable CRM experience
Proactive problem solving and risk identification, including the ability to work autonomously on your book of customers when needed.
Experience building strategic plans for customer product adoption
Ability to work independently and manage multiple priorities in a fast-paced environment
BA, BS degree in relevant field or equivalent work experience required
3+ years’ experience in Client Success, Professional Services, or other customer relationship management with increasing responsibility
2+ years’ experience in the software industry, ideally in a SaaS based businessDemonstrated knowledge of the customer journey and sales lifecycle
You Bring these Customer Experience/Skills to the position
Thrive on being the voice of the customer and navigating internal processes to provide a great customer experience
A strong customer service orientation and the ability to form long-term customer relationships
Experience with account management building and demonstrating business value
Experience with Salesforce Service Cloud or applicable CRM experience
Proactive problem solving and risk identification, including the ability to work autonomously on your book of customers when needed.
Experience building strategic plans for customer product adoption
Ability to work independently and manage multiple priorities in a fast-paced environment

#

  • Customer Success Manager-IN

    Found in: Jooble CA O C2 - 2 weeks ago

    Canada Accessit Library Full time

    This position is the main point of contact for key customers to drive industry best practices and the evolution of Follett product and services integral to the customer’s success. Customer Success Manager serves as the main contact for all customers’ issues as related to ongoing service and support, managing our customers’ expectations, and...

  • Enterprise Customer Success Manager Customer Success

    Found in: Jooble CA O C2 - 2 weeks ago

    Canada SysAid Technologies Ltd. Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...

  • Customer Success Manager

    Found in: Jooble CA O C2 - 18 hours ago

    Canada Chartbeat Inc. Full time

    The Customer Success Organization is looking for an exceptional individual who is ready to impress our rapidly growing worldwide customer list, with outstanding support and attention. This individual will own the relationships with our largest customers, and have the opportunity to work with customers like CNN, the Walt Disney Company, Netflix, and other...

  • Customer Success Manager

    Found in: Jooble CA O C2 - 19 hours ago

    Canada BrightOrder Inc. Full time

    BrightOrder is seeking a dynamic and experienced Customer Success Manager to join our Customer Experience team. The ideal candidate will be passionate about ensuring customer satisfaction and will have a proven track record of leading and managing customer support teams. This role will be the vital link between our clients, sales and product teams in...

  • Customer Success Manager

    Found in: Jooble CA O C2 - 2 weeks ago

    Canada Prevu3D Inc Full time

    Reporting to the Director of Customer Success, the Customer Success Manager plays a strategic and supportive role, working closely with our Account Managers and the Marketing team to ensure the success of our clients with the Prevu3D products. If you’re customer-centric, forward-thinking, target-oriented and excel under pressure in a dynamic environment,...

  • Customer Success Manager

    Found in: Jooble CA O C2 - 2 weeks ago

    Canada Klir Platform Europe Limited Full time

    We are hiring to make water better! Water, a resource of unparalleled importance, is often deemed the lifeblood of our planet. However, the water industry has long been criticized for its reluctance to innovate and embrace new technologies that could liberate skilled professionals from the tedious, time-consuming administrative work that has burdened their...

  • Customer Success Manager

    Found in: Jooble CA O C2 - 19 hours ago

    Canada BrightOrder Inc. Full time

    BrightOrder is seeking a dynamic and experienced Customer Success Manager to join our Customer Experience team. The ideal candidate will be passionate about ensuring customer satisfaction and will have a proven track record of leading and managing customer support teams. This role will be the vital link between our clients, sales and product teams in...

  • Customer Success Manager

    Found in: Jooble CA O C2 - 3 days ago

    Canada Understanding Recruitment Group Full time

    Understanding Recruitment provided pay range This range is provided by Understanding Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $100,000.00/yr - $150,000.00/yr Do you want to be a part of the future of AI-based underwriting? Do you want to implement an extremely...

  • Customer Success Manager

    Found in: Jooble CA O C2 - 1 week ago

    Canada Understanding Recruitment Full time

    I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process. The platform is aimed at commercial insurance providers and is the leading provider of revenue ops in the space. They have a world-class team who went to top-tier...

  • Customer Success Manager

    Found in: Jooble CA O C2 - 2 weeks ago

    Canada Internetwork Expert Full time

    Imagine.io’s mission is to make 3D simple for everyone. We believe that simplicity in 3D visualization is critical for creating engaging visual content at scale. To go beyond the traditional 2D-3D canvas and create contextual, photo-realistic, and interactive experiences with ease and simplicity will come from vision and creativity. We are working to...

  • Customer Success Manager

    7 days ago

    Canada Tribute Technology Full time

    Tribute Technology is an established best-in-class Software as a Service technology company and solutions provider. Our customers include some of the largest and most prominent media brands in the world, spanning 4 continents and reaching millions of users every day. Our mission is to make meaningful connections between our customers and their users through...

  • Customer Success Manager

    Found in: Jooble CA O C2 - 2 weeks ago

    Canada Pragma Full time

    Pragma is supporting healthy and vibrant online communities by creating a backend game engine— a platform of services and tools that enable game studios to launch live-service games. You'll be joining a passionate, remote-first team (PT time zone) comprised of people that have scaled games such as League of Legends and Destiny 2 and many more games while...

  • Customer Success Manager

    1 week ago

    Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting?Do you want to implement an extremely complex product?I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process.The platform is aimed at commercial insurance providers...

  • Customer Success Manager

    5 days ago

    Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting?Do you want to implement an extremely complex product?I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process.The platform is aimed at commercial insurance providers...

  • Customer Success Manager

    Found in: Jooble CA O C2 - 1 week ago

    Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting? Do you want to implement an extremely complex product? I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process. The platform is aimed at commercial insurance...

  • Customer Success Manager

    Found in: Whatjobs CA C2 - 1 week ago

    Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting? Do you want to implement an extremely complex product? I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process. The platform is aimed at commercial insurance...

  • Customer Success Manager

    Found in: Appcast CA A2 P - 1 week ago

    Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting?Do you want to implement an extremely complex product?I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process.The platform is aimed at commercial insurance providers...

  • Customer Success Manager

    Found in: Appcast CA C2 Glassdoor - 1 week ago

    Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting?Do you want to implement an extremely complex product?I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process.The platform is aimed at commercial insurance providers...

  • Customer Success Manager

    Found in: Jooble CA O C2 - 2 weeks ago

    Canada Pragma Full time

    About Pragma Pragma is supporting healthy and vibrant online communities by creating a backend game engine— a platform of services and tools that enable game studios to launch live-service games. You'll be joining a passionate, remote-first team (PT time zone) comprised of people that have scaled games such as League of Legends and Destiny 2 and...

  • Customer Success Manager

    Found in: Jooble CA O C2 - 3 days ago

    Canada Improvado Inc. Full time

    Improvado is revolutionizing the way RevOps in large enterprises access and use data. Headquartered in San Diego, with teams stretching globally, we are united by our passion for transforming marketing technology. Our cutting-edge, no-code revenue data platform simplifies marketing reporting, enables informed budget decisions, and increases the ROI of...