Customer Success Manager

Found in: Jooble CA O C2 - 5 days ago

Canada Prevu3D Inc Full time

Reporting to the Director of Customer Success, the Customer Success Manager plays a strategic and supportive role, working closely with our Account Managers and the Marketing team to ensure the success of our clients with the Prevu3D products.

If you’re customer-centric, forward-thinking, target-oriented and excel under pressure in a dynamic environment, Prevu3D might be a great fit for you

Who we are

Prevu3D is an emerging software company on a mission to help engineers and key stakeholders in the food production, automotive, energy and manufacturing industries. Our end-to-end platform uses reality capture data to create the most realistic digital twins in the market.

As a Customer Success Manager at Prevu3D you will
  • Onboard new customers efficiently, ensuring a positive start to their journey.
  • Proactively engage with clients for renewals and manage churn effectively to boost customer retention.
  • Actively collect and close feedback loops, driving continuous improvement and customer satisfaction.
  • Cultivate strong relationships by consistently delivering value, fostering loyalty, and becoming a trusted partner in customer success.
  • Collaborate seamlessly with the sales team to understand and address customer needs.
  • Liaise with the marketing team to enhance user insights, facilitating strategic initiatives for improved customer experience.
  • Champion the customer’s needs as the voice of the customer within the organization.
On the support part of the role, you will
  • Identify and address customer needs, guiding them in utilizing specific product features effectively.
  • Analyze and report product malfunctions, contributing to continuous improvement and enhanced user experience.
  • Conduct thorough follow-ups with customers to guarantee the resolution of their technical issues and overall satisfaction.
  • Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to drive strategic enhancements and communication.
You’re the perfect match for us if you have
  • A BS in applicable major required. A Master’s Degree in Mechanical or Software Engineering or a similar major is a plus
  • Prior experience with B2B SaaS products
  • Presentation skills – both online and in person, and excellent communication skills are a must
Helpful assets
  • You’ve worked in a fast-moving tech start-up
  • Previous experience working with BIM, digital twin, or 3D scanning
  • General knowledge of the manufacturing, automotive, energy, construction, or mining industries
What you can expect when joining our team
  • A hybrid and flexible work model: Remote and in-person in Quartier St-Henri, Montreal
  • Paid time off
  • Closed offices during the holidays (Christmastime)
  • A pet-friendly workplace
  • Unlimited growth opportunities
  • The chance to work with a young, dynamic team that values collaboration, innovation and entrepreneurship
Don't see the right role and want to be part of our journey?#J-18808-Ljbffr

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