Customer Success Manager

4 weeks ago

Canada Internetwork Expert Full time

Imagine.io’s mission is to make 3D simple for everyone. We believe that simplicity in 3D visualization is critical for creating engaging visual content at scale. To go beyond the traditional 2D-3D canvas and create contextual, photo-realistic, and interactive experiences with ease and simplicity will come from vision and creativity. We are working to scale our 3D technology with generative AI models and easy-to-adopt UX, so brands, retailers, and individuals are empowered to generate visual content using 3D.

Imagine.io is financially backed by top VC firms.

Our Product Video -

To learn more, log onto our website

Designation: Account Manager / Customer Success Manager

Job Location: US/Canada (Remote)

Job Type: Full-Time

Pay: 45,000 CAD to 55,000 CAD

Start Date: ASAP

Job Summary:

As a leader in the company, you will be responsible for executing a vision and strategic plan for the customer success department with a focus on driving product adoption and growth through gross renewals and net retention improvements. An ideal candidate will have a track record of scaling teams and driving customer experience strategy while creating opportunities for upselling, referrals, and client engagement. To be successful in this role, you should have at least four years of client services experience that include leading and growing a team through establishing process, procedure, and KPIs. This is an excellent opportunity to join a successful company with a start-up vibe that has cutting-edge technology offerings and endless growth opportunities for hard-working and ambitious individuals.

What do we expect you to do?

  • Lead a growing, global customer service team
  • Adopt systems and procedures to ensure continuous improvement
  • Define and track performance metrics for customer success
  • Create internal systems and procedures to manage growth
  • Build and maintain strong, long-lasting client relationships
  • Contact clients on a regular basis to review business needs
  • Renew existing subscriptions
  • Identify opportunities to increase customer profitability
  • Work with sales team to deliver maximum customer retention and revenue
  • Upsell services to existing clients
  • Prepare reports on account status
  • 4+ years of client service experience required
  • 2+ years of home furnishings or interior design industry experience is an added advantage
  • 2+ years of management experience required
  • Experience growing and scaling a customer success team required
  • Experience building new operational processes required
  • Experience driving customer experience strategy development required
  • Build products from scratch and be part of decision making with the TOP authorities
  • Freedom to explore and implement your own ideas
  • Our company culture is our top priority
  • Our hardworking team loves making a significant positive impact on our customers andhaving fun while doing it
  • Our core values include taking ownership “own it”, keep growing, learning and evolving,work-life balance, and always helping and elevating others.
  • Family Culture
  • Learning & Growth Opportunities
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