Customer Success Account Management Leader
4 weeks ago
SysAid is a dynamic SaaS company specializing in IT Service Management while pioneering generative/conversational AI. As a Team Lead, Customer Success you are not just leading a global team of CSMs; Ownership and accountability are your watchwords, ensuring effective management of tasks and responsibilities.
Manage your book of business and the life-cycle of account management activities, nurturing customer relationships.
Develop strategic plans for growth opportunities in existing customer accounts.
Identify growth opportunities within your team members’ account portfolio
6+ years in customer success in the software B2B hi-tech industry (SaaS/AI products).
~2-3 years of successful management experience.
~ Exceptional leadership qualities, including high accountability, proactivity, and thoughtfulness.
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