Parts & Service Coordinator - Guelph

3 weeks ago

Guelph ON, Canada Reefer Sales & Service Full time

Reefer Sales and Service

Position: Parts & Service Coordinator - Guelph

Location: Guelph, Ontario

Reports into: Director of Operations and/or their designate

* This is not a remote position - You are required to be on-site every day.

Over the past 33 years, Reefer Sales has become the leading provider of temperature-managed transportation hardware, equipment, service and support across North America. We are currently looking for a Parts & Service Coordinator to grow in our Guelph Service shop.

About You:

You are a highly driven and motivated individual with a passion for working in a fast-paced environment, logistics, transportation and culture, with the objective of delivering premium service experience in an established market presence that reflects our company’s core values: Family, Loyalty, Integrity and Quality.

You possess exemplary interpersonal skills, pride yourself on your ability to provide exceptional service and thrive in a fast-paced team environment.

Job Summary:

Applicants must be available to work Monday through Friday, 40 hours per week, between the hours of 7:30am to 4:00pm.

  • Handle inbound phone traffic for service department.
  • Work with a positive and professional attitude and communicate effectively and efficiently with customers.
  • Coordinate and direct service technicians.
  • Prepare work orders (opening, updating, and closing).
  • Assist shipping and receiving with unloading trucks and ensuring merchandise received matches delivery documentation.
  • Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
  • Sort and place materials or items on racks, shelves or in bins according to organizational standards.
  • Maintains inventory controls by collecting stock location orders, printing requests, recording amounts of materials or items received or distributed through a computer.
  • Assist in counting of physical inventory.
  • Ensure accurate and real-time statuses on all work being performed in the shop at any given time.
  • Follow-up on jobs internally; coordinating with Parts Department to ensure efficient turnaround times or with Sales regarding scheduling.
  • Parts deliveries as required.
  • Create quotations for service, as required.
  • Perform additional duties as required.

Requirements:

  • Extremely detailed and well-organized individual.
  • Excellent communication skills in English, both written and verbal.
  • Ability to adapt in high pressure situations.
  • Self-motivated and disciplined to work with minimal supervision.
  • Strong computer skills, with intermediate abilities in Microsoft Office, specifically Excel.
  • Must have had a minimum of 3+ years in a coordination role, preferably in the service and repair industry.
  • High School Diploma or equivalent.

Important: This position may require some overtime work during busy periods.

This role includes competitive compensation and eligible benefits (medical, dental, vision).

Reefer Sales & Service is proud to be an equal opportunity employer. We welcome applications from all members of society irrespective of age, gender, disability, sexual orientation, race, religion, disability status, or any other applicable characteristics protected by law.

Accommodation is available on request for candidates taking part in all aspects of the selection process. Information received relating to accommodation will be addressed confidentially.

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