Service Coordinator

2 weeks ago


Mississauga, Canada Eton Loading Dock Services Inc. Full time

**Job Title**: Service Coordinator

**Location**: Mississauga, ON

**Company Overview**:
Eton Loading Dock Services (ELDS) is a leader in providing comprehensive loading dock and overhead door solutions. With a commitment to excellence, innovation, and customer satisfaction, ELDS serves a diverse clientele across the Greater Toronto Area. Our dedication to quality and service has established us as a trusted partner in the industry.

**Role Summary**:
**Key Responsibilities**:

- Oversee daily service operations, ensuring all projects are completed efficiently, on time, and within budget.
- Manage and lead a team of service technicians, providing guidance, training, and support to ensure high-quality workmanship.
- Develop and implement effective service processes and standards to enhance productivity and customer satisfaction.
- Schedule and assign work orders to technicians, managing the team's workload to meet business demands.
- Conduct regular performance evaluations of service technicians, identifying areas for improvement and implementing training programs as needed.
- Collaborate with the sales team to ensure seamless service delivery and customer experience.
- Manage inventory levels of parts and supplies, ensuring availability for scheduled services.
- Foster strong relationships with customers, addressing any concerns or issues promptly and professionally.
- Ensure compliance with health and safety regulations and company policies.
- Stay informed of industry trends and advancements to continually improve service offerings.

**Requirements**:

- Proven experience in a Service Coordinator role, preferably within the loading dock or overhead door industry.
- Strong leadership and team management skills, with the ability to motivate and develop a high-performing service team.
- Excellent organizational and time-management skills, with the ability to manage multiple priorities simultaneously.
- Strong customer service orientation, with the ability to resolve customer issues effectively.
- Technical proficiency in loading docks and overhead doors, including repair, maintenance, and installation.
- Familiarity with health and safety regulations relevant to the industry.
- Effective communication skills, both verbal and written.
- A valid driver's license and the ability to travel as needed.
- Proficiency in using job management software and Microsoft Office Suite.

**Salary**: From $60,000.00 per year

**Benefits**:

- Company events
- Extended health care
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Overtime

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Service Coordinator: 1 year (required)

Work Location: In person


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