Remote Technical Support Representative-Full Time

Found in: Jooble CA O C2 - 2 weeks ago

Québec QC, Canada Home and Community Care Support Services Full time

Home and Community Care Support Services Champlain is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on maintaining each patient's independence and dignity. We also provide long-term care home placement services, and facilitate our patients' access to the community-based services they need.



Position Summary:


Under the direction of the Manager, Network and IT Services, the Technical Support Specialist provides Home and Community Care Support Services (HCCSS) Champlain end-users with hardware and software support and resolves routine operational problems. In addition, the Technical Support Specialist provides tutorial sessions and in-services, maintains user query and assistance records and assists the Manager as required.



Primary Responsibilities:


~ Provides direct support by responding to help-line calls on a daily basis from end-users from local and remote sites:

o analyzing user hardware, software and communications problems and takes corrective action
o providing technical and application support for end-users, responds to user queries in timely, client focused manner
o providing information about the features of software products.
Conducts individual familiarization and tutorial sessions as required. Interacts constantly on a one to one basis.
Maintains and supports end-user desktop software and hardware.
Assists in maintaining and tracking computer hardware and software inventory.
Documents and maintains a knowledge base of frequently asked questions
Maintains a record/log of all user queries and incidents along with their resolution and timelines
Develops and applies checklist/standard approaches for the resolution of user queries
Keeps system users informed of system availability matters
Assists in manual installation of computers and related equipment at user's workstation
Installation and configuration of operating systems and software applications at user's workstation, reconfiguring furniture and equipment to ensure adequate functionality
Undertakes necessary backup and security activities as required by regular procedures
Liaise with external hardware & software vendors
Data Entry as required
Other related duties as assigned, consistent with the duties outlined above
Education and Experience:


Community College Diploma in a related field of study and certified in at least one Microsoft product.
Minimum 2 years previous related experience in end user computing support in a network environment
Other relevant combination of education and experience as may be deemed acceptable by HCCSS Champlain
Knowledge:


Working knowledge of various technologies and applications, including:


Microsoft Windows operating system along with command line tools such as DOS and PowerShell.
Microcomputer hardware components.
Good understanding of Local Area Networks and tools used for troubleshooting common issues. Tools include ping, tracert, nslookup and ipconfig
Good knowledge of Active Directory Administration for user account management and management for group policies.
Working knowledge of common personal computer hardware and the ability to troubleshoot and isolate faults with common hardware components such as disk drives (physical and SSD), RAM, Display devices and common peripherals.
Exposure to common VoIP technologies such as call queues, VoIP phones and Extension administration.
Experience working in a Mitel environment is desired
Skills and Abilities:


Ability to problem solve and trouble shoot
Work well within a team
Demonstrated ability to train/teach users of the automated systems.
Strong commitment to client service delivery
Adapt to change and learn new software
Must be patient, tactful and helpful
Well organized and reliable
Able to handle multiple demands with conflicting priorities, flexibility to adjust schedule and work additional hours if required (on-call availability)
Strong communication and interpersonal skills required.
Required (occasional travel between remote sites)
Certification in Network Administration (ex. MCSA)
Affiliation: CUPE - Wages are in accordance with the collective agreement between HCCSS Champlain and CUPE and start at $26.426/hr.
Shift: Monday to Friday, 8:30am to 4:30pm (after hours support as required on evenings and weekends)
Location: 4200 Labelle Street, Ottawa ON


This position requires the successful candidate to be present on-site Monday to Friday 8:30am-4:30pm.


This position is temporary until end of October 2024.


Please note that selection will be in accordance with Article 11.02 of the Collective Agreement (Criteria for Selection).


All applications will be reviewed; however, only those selected for an interview will be contacted. Home and Community Care Support Services Champlain welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in any aspects of the selection process.


Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment. #J-18808-Ljbffr

  • Technical Manager

    Found in: Jooble CA O C2 - 2 weeks ago

    Québec Province, Canada Thorens Solutions Full time

    Permanent - Full time , Flexible hours , Occasional remote work Please, see the offer in french for more details ** ** Please, see the offer in french for more details ** Please, see the offer in french for more details ** Please, see the offer in french for more details ** Please, see the offer in french for more details ** Technical manager,...

  • Staff Technical Support Technician

    Found in: Jooble CA O C2 - 1 week ago

    Québec, QC, Canada ABB Full time

    Technical Support Specialist Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. ABB's Measurement...

  • DevOps Engineer

    Found in: Jooble CA O C2 - 2 weeks ago

    Québec, QC, Canada My DeOS Full time

    To be successful as a Kubernetes DevOps engineer, master Kubernetes and containerization technologies, such as Docker, to efficiently manage and orchestrate applications. Develop expertise in infrastructure as code (IaC) tools like Terraform or Ansible to automate and scale your Kubernetes deployments. Continuously enhance your CI/CD pipeline skills to...

  • Technical Support Specialist

    Found in: Jooble CA O C2 - 1 week ago

    Québec, QC, Canada ABB Full time

    Technical Support Specialist Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Data Scientist

    Found in: Jooble CA O C2 - 4 days ago

    Montréal, QC, Canada Toparo Full time

    Are you ready to make an impact in the dynamic world of logistics? Our client, a leading player in the industry, is seeking an intermediate-level Data Scientist specializing in AWS technologies. This is your opportunity to drive innovation, spearhead exciting projects, and contribute to the evolution of machine learning in a fast-paced environment. Lead...

  • Bilingual Technical Support Analyst

    Found in: Jooble CA O C2 - 2 weeks ago

    Montréal, QC, Canada NeuroTech X Full time

    Bilingual Technical Support Representative Montreal, QC · Full time Please note that this position will require relocation to Toronto*** Under minimal supervision, the Technical Support Representative (TSR) will provide advanced technical support to end users (e.g., Customers, Field Sales and Service Representatives), as well as other Zeiss employees...

  • Policy Specialist, Temporary Full-Time

    Found in: Jooble CA O C2 - 3 weeks ago

    Montréal, QC, Canada WilsonHCG Full time

    Work Location: Remote Position Type: Permanent, Full Time W & RTE 112) - not required to go to the office Our innovative national insurance client is seeking a Specialist, Corporate Actuarial in Ontario or Quebec. This is a remote role but does require you to reside in Ontario or Quebec. Reporting to the Director, Corporate Actuarial...

  • In-Store Sales Representative

    Found in: Jooble CA O C2 - 2 weeks ago

    Québec, QC, Canada Guillevin International Full time

    Outside Sales Representative - Solar Energy page is loaded Outside Sales Representative - Solar Energy Apply locations St-Hyacinthe time type Full time posted on Posted 3 Days Ago job requisition id JR103493 Outside Sales Representative - Solar Energy Status: Regular, Full time Location: Guillevin Greentech is a Guillevin division dedicated to...

  • Customer Support Representative

    Found in: Jooble CA O C2 - 3 days ago

    Candiac, QC, Canada eStaffing Full time

    We are currently seeking a Customer Service Advisor for a position based at our head office in Candiac, QC. Job type : Full time, Permanent Salary : $45,000.00 to $48,000.00 per year Work: Monday to Friday 8h-17h (Possibility of working in hybrid mode after training) 40h/ week The advantages of joining our team: Flexible...

  • Inside Sales Representative

    5 days ago

    Québec, Canada Panduit Full time

    At Panduit, Our People Make the Difference. Their unique insights and perspectives fuel our innovation and help our customers discover more and better ways to connect with and for the people they serve. We are looking for people who are curious, insightful, collaborative, and committed to building a sustainable and connected world. The Internal Account...

  • Technical Service Representative

    Found in: Adzuna CA C2 - 2 days ago

    Quebec City, QC, Québec, Canada AkzoNobel Full time

    Technical Service Representative - Marine and Protective CoatingsCompensation: Competitive Salary 15% Bonus based on personal and corporate performance Vehicle Allowance of $800/monthly + KM reimbursement 3 weeks vacation + 5 personal/Sick days + 5 company determined floater days. Pension Plan Benefits including Drug, Medical, Life Insurance, Paramedical...

  • (Remote) Technical Analyst

    Found in: Jooble CA O C2 - 2 weeks ago

    Sherbrooke, QC, Canada ORPC Full time

    Join ORPC’s growing team to bring the company’s proven marine hydrokinetic renewable energy systems to market. ORPC is one of just a few companies to have built, operated, and delivered power to a grid from hydrokinetic tidal and river projects. The company’s rise to a leadership position in the worldwide marine renewable energy industry is based on a...

  • Full-stack Engineer REACT

    Found in: Jooble CA O C2 - 2 weeks ago

    Montréal, QC, Canada Basedash Full time

    Full Time] Senior Full Stack Engineer (React, Node.js, TypeScript) at Basedash (United States) | BEAMSTART Jobs Senior Full Stack Engineer (React, Node.js, TypeScript) Full Time Remote Work Remote (North America) We’re looking for a senior full stack engineer with several years experience building high-quality products to help scale our product....

  • Technical Support Specialist

    2 hours ago

    Québec, Canada Mitsubishi HC Capital Canada Full time

    By joining Mitsubishi HC Capital Canada, you will be part of an exceptional team offering flexible and adaptative commercial Equipment Financing solutions to Canadian businesses. Whether it’s leasing, factoring, inventory finance or asset-based lending, our teams are dedicated to offer the best service to our customers. - In 2021, our company was awarded...

  • Technical Support Specialist

    Found in: Jooble CA O C2 - 2 weeks ago

    Longueuil, QC, Canada D-BOX Technologies Inc. Full time

    We are seeking a Technical Specialist, Customer Service, who will be responsible for providing direct assistance, mainly by email and telephone, to all internal and external D-BOX customers, making recommendations for continuous product improvement, participating in the design and development of various management tools, and developing standard processes...

  • Technical / Development Lead (Full Time)

    Found in: Jooble CA O C2 - 6 hours ago

    Montréal, QC, Canada Business Development Bank of Canada Full time

    TELECOMMUNICATIONS TECHNICAL LEAD page is loaded TELECOMMUNICATIONS TECHNICAL LEAD Apply locations Montreal time type Full time posted on Posted 2 Days Ago job requisition id R-5207 We are banking at another level. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the...

  • Remote Advisor

    Found in: Jooble CA O C2 - 6 days ago

    Montréal, QC, Canada Desjardins Group Full time

    Senior Advisor, Financial performance and budget page is loaded Senior Advisor, Financial performance and budget Apply remote type The work arrangement for the position is hybrid work locations Montréal time type Full time posted on Posted 2 Days Ago job requisition id R2404044 As a senior financial performance and budget advisor, you help design,...

  • Full Time Supervisor I

    Found in: Jooble CA O C2 - 2 weeks ago

    Québec, QC, Canada LifeWorks Full time

    Apply locations Montreal, Quebec, Canada time type Full time posted on Posted 3 Days Ago job requisition id R-14264 TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and...

  • Technical Sales Representative

    Found in: Jooble CA O C2 - 2 weeks ago

    Montréal, QC, Canada EightSix Network Inc Full time

    Our client, a manufacturing company specializing in machinery, is currently looking for a Technical Sales Representative to join its team! Your role will lead you to travel the roads of Montreal and meet a multitude of French and English-speaking customers. Responsibilities Establish and develop strong business relationships with customers and prospects; ...

  • Lead Representative

    Found in: Jooble CA O C2 - 2 weeks ago

    Sherbrooke, QC, Canada Canon Canada Full time

    Canon has been at the forefront of digital imaging solutions for more than 80 years. Canon's corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada's best employers for diversity. Each year, we demonstrate our ongoing...