Technical Support Specialist

2 weeks ago


Québec, Canada Mitsubishi HC Capital Canada Full time

By joining Mitsubishi HC Capital Canada, you will be part of an exceptional team offering flexible and adaptative commercial Equipment Financing solutions to Canadian businesses. Whether it’s leasing, factoring, inventory finance or asset-based lending, our teams are dedicated to offer the best service to our customers.
- In 2021, our company was awarded by Waterstone’s “Canada’s Most Admired Culture”. Our collaborative culture, empowerment, employee’s development, open-mindedness and respectful work-environment were success factors

With a specialized team for sustainable development and a committee focusing on giving back to the community, we strive to make a difference in societal improvement.

**About Technical Support Specialist**:
As part of the infrastructure and support team, you will have to offer an optimized service to the company users.

Your main responsibilities will be:

- Provide technical support to local and remote users
- Communicate and follow-up on solutions to various submitted problems
- Manage the inventory of equipment, software and license compliance
- Replace and assign computer equipment
- Manage the identifiers, access rights and security of workstations
- Manage VOIP and cellular phone systems
- Document operational and problem resolution processes
- Any other project or task related to the position

**The profile we are looking for**:

- You have or are in the process of obtaining a college diploma in computer science
- You have relevant experience related to the position
- You are bilingual (English and French) in order to be able to serve clients in all provinces
- You are organized and able to effectively manage a demanding workload
- You are committed to user satisfaction
- You are action oriented
- You have good interpersonal skills and are friendly and courteous

**The technical qualifications we are looking for**:

- Experience with technical support software (ticketing system)
- Knowledge of networking (TCP/IP, DHCP, DNS, VLAN)
- Microsoft Windows Server 2021 or newer infrastructure
- Microsoft 365, Azure Active Directory infrastructure
- Microsoft Windows 10 pro
- Comptia A+ or similar certification will be an asset
- Good knowledge of Microsoft Office 365 suite including Outlook, Word, Excel and Teams
- Knowledge of Android and iOS operating systems
- Knowledge of VMWare virtualization will be an asset

**What we have to offer**:

- Full time position
- 35 hour work-week, Monday to Friday
- Hybrid work environment (working from home and the office) with options to work from offices in:

- Calgary, AB
- Burlington, ON
- Montréal, Québec
- Laval, Québec
- Trois-Rivières, Québec
- Compensation plan including bonus based on your individual performance as well as the Company’s results
- Competitive benefits package including:

- Vacation, sick and personal days given on day one
- Collective insurance including long-term disability, life insurance, medical, dental and vision care as well as virtual healthcare
- RRSP
- Range of wellness initiatives including Employee and Family Assistance Program and virtual health and development platforms
- Professional growth opportunities through our internal postings and online learning platform

We would like to thank all applicants in advance. Should you be selected for an interview, you will be contacted directly. Mitsubishi HC Capital Canada values diversity and is committed to accessibility. Should you require accommodation due to disability, please notify the Human Resources Recruiter.
- The use of the masculine is a default reference and includes all potential applicants._



  • Québec, QC, Canada ABB Full time

    Technical Support Specialist Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Québec, Canada Apple Inc. Full time

    Choose a language (This will update the page.) After customers purchase our products, you’re the one who helps them get more out of their new Apple technology. Your day in the Apple Store is filled with a range of focused support and service tasks. Whether you’re helping customers get started with the Mac or finding answers to their questions...


  • Québec, Canada Apple Inc. Full time

    Choose a language (This will update the page.) After customers purchase our products, you’re the one who helps them get more out of their new Apple technology. Your day in the Apple Store is filled with a range of focused support and service tasks. Whether you’re helping customers get started with the Mac or finding answers to their questions...


  • Québec, Canada Apple Inc. Full time

    Choose a language (This will update the page.) After customers purchase our products, you’re the one who helps them get more out of their new Apple technology. Your day in the Apple Store is filled with a range of focused support and service tasks. Whether you’re helping customers get started with the Mac or finding answers to their questions...

  • Product Specialist

    7 days ago


    Québec, QC, Canada Coveo Solutions inc. Full time

    At Coveo, our Technical Support team is on a mission to transform every situation into an enriching experience, one interaction at a time, so that Coveo employees, partners and customers can strive towards their desired outcomes. The mission Coveo Support is not your typical call center image that you might imagine when you think of support. We are not...


  • Québec, QC, Canada ABB Full time

    Technical Support Specialist Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. ABB's Measurement...


  • Québec, QC, Canada Apple Inc. Full time

    Choose a language (This will update the page.) After customers purchase our products, you’re the one who helps them get more out of their new Apple technology. Your day in the Apple Store is filled with a range of focused support and service tasks. Whether you’re helping customers get started with the Mac or finding answers to their questions about...


  • Québec, Canada Colas Full time

    As a Technical Support Analyst, you’ll be part of a small team of diversely skilled individuals who pride themselves in their breadth of knowledge, troubleshooting skills and positive attitudes. You’ll be the voice of Colas IS Support, interacting directly with our internal customers on a daily basis and providing exceptional, on-site customer service...

  • Support Specialist

    1 week ago


    Québec, Canada Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! As part of Lightspeed's Support team, you will be the first point of contact with our customers, and therefore you will be dealing with a wide variety of requests. This in turn allows you to work...

  • Technical Support

    3 weeks ago


    Québec City, Canada Harris Computer Full time

    ACCEO Retail Solutions conçoit, développe et déploie des solutions logicielles et matérielles clés en main pour les détaillants qui leur fournissent des solutions complètes de gestion de la vente au détail, allant de la gestion des stocks à la gestion des commandes, en passant par la gestion des promotions, les programmes de fidélisation, le...


  • Québec, Canada Web Hosting Canada Full time

    Answering to the Director of Operations & Finance, the Global Technical Support Manager will be tasked with ensuring that all of WHC’s customer support teams worldwide are delivering effective, timely and high quality technical support to Canadian entrepreneurs in French and English, 24/7. You will make a difference by - Managing multiple technical support...


  • Québec, Canada GSOFT Full time

    Company Description We’re GSoft, home to a family of software products that lay the groundwork for a better employee experience. Our goal is to make work simpler, kinder, and faster. Specifically, we help companies get the most out of Microsoft 365 with ShareGate. We help managers grow their teams with Officevibe. And we ensure every onboarding is a...


  • Québec City, Canada HITACHI HIGH-TECH CANADA, INC. Full time

    Description : Product Sales Specialist LOCATION: Remote, Canada GENERAL DESCRIPTION The Product Sales Specialist is responsible for creating and supporting business for HTC’s microscopy and analytical product portfolios. Specific responsibilities include sales opportunity prospecting and management, performing product demonstrations and customer...


  • Québec City, Canada GoTo Full time

    Description Où vous travaillerez : n'importe où au Québec Le développement logiciel chez GoTo Nous sommes les pionniers de la technologie du travail à distance. Notre mission est de concevoir des logiciels de travail innovants et flexibles qui offrent à chacun la possibilité de vivre pleinement, au travail et ailleurs. En rejoignant notre...


  • Québec, Canada Momentum Ventures Full time

    Momentum Ventures is a company committed to creating and growing startups. Our focus on execution excellence and teamwork, combined with grit and commitment has helped us establish a reputation for creating successful startups. As a member of the Momentum Ventures team, you'll have the opportunity to work with like-minded individuals dedicated to achieving...


  • Québec, QC, Canada Hitachi Automotive Systems Americas, Inc. Full time

    The Product Sales Specialist is responsible for creating and supporting business for HTC’s microscopy and analytical product portfolios. Specific responsibilities include sales opportunity prospecting and management, performing product demonstrations and customer training, coordinating pre-sales (marketing) and post-sales (support) initiatives, and...

  • Technical Support

    3 weeks ago


    Québec City, Canada ACCEO Solutions Full time

    ACCEO Retail Solutions conçoit, développe et déploie des solutions logicielles et matérielles clés en main pour les détaillants qui leur fournissent des solutions complètes de gestion de la vente au détail, allant de la gestion des stocks à la gestion des commandes, en passant par la gestion des promotions, les programmes de fidélisation, le...


  • Québec, Canada Victoriaville & Co. Full time

    This a fantastic opportunity to join and awesome company and supportive team ! In collaboration with the Director of Funeral and Memorial Products, the administrative specialist oversees and implements administrative processes related to orders, purchases, inventory and distribution. He/she establishes the priorities and coordinates between the various...

  • DevOps Sre Specialist

    4 weeks ago


    Québec, Canada Apptad Inc Full time

    **Job Title: DevOps SRE Specialist** **Job Location: Montreal, QC (Office Attendance from day 1 - Hybrid mode 3x per week)** **Job Duration: Full-Time** **Responsibilities**: - Work closely with development architects, clients, and business analysts to build efficient solutions leveraging the appropriate technology stack - Develop services and utilities...


  • Québec, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...