Customer Support Representative

2 weeks ago


Candiac QC, Canada eStaffing Full time

We are currently seeking a Customer Service Advisor for a position based at our head office in Candiac, QC.


Job type : Full time, Permanent


Salary : $45,000.00 to $48,000.00 per year


Work: Monday to Friday 8h-17h (Possibility of working in hybrid mode after training)


40h/ week


The advantages of joining our team:


Flexible hours


Summer schedule


Full group insurance plan


RRSP with employer contribution


Employee assistance program


Office travel rewards



Your role:


Reporting to the Customer Service Leader, the advisor will act as a resource person to answer customers' questions regarding the technical aspect of the products, the various options and components, the feasibility of the product and possible suggestions to meet their needs.



Specific tasks:


Take calls from salespeople at the store;


Process quotations;


Advise customers on products;


Online support for our in-house software;


Analyze and diagnose problems;


Prepares after-sales service files for technicians;


Orders materials required for after-sales service;


Follows up files within established processing times;


Advises customers requiring support on the online platform;


Identifies recurring product problems and redirects information (photos, complaints, etc.) to the technical team.



You have :


Experience in customer service


Ability to analyze, work under pressure and manage emergencies


Organizational skills and ability to work on multiple files


Customer, quality and team oriented


Bilingualism (French; functional English)
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