Technical Support Specialist

3 weeks ago

Québec QC, Canada ABB Full time

Technical Support Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

ABB's Measurement & Analytics division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB's team is dedicated to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably.

Your responsibilities

  • Be responsible for technical support cases concerning the ABB Analytical product line, consulting with end users, ABB Front End Sales teams, ABB Channel Partners, Distributors and Sales Representatives.
  • Support the global service organization and customers in determining the most technically appropriate and cost effective solutions to resolve their technical issues.
  • As principal investigator understands systemic issue and perform analytical and diagnostic studies to lead groups of engineers investigating customer related Analytical product problems, developing solutions and preparing related recommendations and reports.
  • Participate on the design and develop complex models or simulations and apply advanced computer programs, techniques and control strategies to effectively resolve product application problems and document suggested solutions.
  • Work with design and development groups to determine effective applications, equipment and methods to correct product performance problems.
  • Realtime troubleshooting analytical systems remotely and in-person at customer sites.
  • Proactively seek and implement initiatives to improve product quality, operations and increase customer satisfaction.
Your background

  • Bachelor's Degree and a minimum of 5 years work experience in Analytical instrumentation or related field.
  • In lieu the employer will accept an Associate Degree and 10 years of experience in related field.
Benefits
  • Retirement plan
  • Healthcare plan
  • Accident insurance
  • Wellbeing program
More about us

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website For the 8th year in a row, ABB Canada has been recognized as one of Canada’s top employers by Forbes Magazine. Also named as Canada's Top 100 Employers, Montreal's Top Employers, Canada's Top Employers for Young People, Canada’s Greenest Employers and in 2021 Best Candidate Experience Award (CandE Award), ABB's culture and commitment are to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process. #LI-Hybrid #J-18808-Ljbffr

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