Customer Success Manager

4 weeks ago


Canada Internetwork Expert Full time €45,000 - €55,000

io’s mission is to make 3D simple for everyone. We believe that simplicity in 3D visualization is critical for creating engaging visual content at scale. To go beyond the traditional 2D-3D canvas and create contextual, photo-realistic, and interactive experiences with ease and simplicity will come from vision and creativity. We are working to scale our 3D technology with generative AI models and easy-to-adopt UX, so brands, retailers, and individuals are empowered to generate visual content using 3D.
Our Product Video -
To learn more, log onto our website
Account Manager / Customer Success Manager
Job Location: US/Canada (Remote)
Job Type: Full-Time
Pay: 45,000 CAD to 55,000 CAD
Start Date: ASAP
As a leader in the company, you will be responsible for executing a vision and strategic plan for the customer success department with a focus on driving product adoption and growth through gross renewals and net retention improvements. An ideal candidate will have a track record of scaling teams and driving customer experience strategy while creating opportunities for upselling, referrals, and client engagement. To be successful in this role, you should have at least four years of client services experience that include leading and growing a team through establishing process, procedure, and KPIs. Lead a growing, global customer service team
Define and track performance metrics for customer success
Create internal systems and procedures to manage growth
Work with sales team to deliver maximum customer retention and revenue
Upsell services to existing clients
Prepare reports on account status

~4+ years of client service experience required
~2+ years of management experience required
~ Experience growing and scaling a customer success team required
~ Experience building new operational processes required
~ Experience driving customer experience strategy development required


Our core values include taking ownership “own it”, keep growing, learning and evolving,work-life balance, and always helping and elevating others.



  • Canada Accessit Library Full time

    This position is the main point of contact for key customers to drive industry best practices and the evolution of Follett product and services integral to the customer’s success. Customer Success Manager serves as the main contact for all customers’ issues as related to ongoing service and support, managing our customers’ expectations, and...


  • Canada SysAid Technologies Ltd. Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...


  • Canada Chartbeat Inc. Full time

    The Customer Success Organization is looking for an exceptional individual who is ready to impress our rapidly growing worldwide customer list, with outstanding support and attention. This individual will own the relationships with our largest customers, and have the opportunity to work with customers like CNN, the Walt Disney Company, Netflix, and other...


  • Canada GSOFT Full time

    Company Description We’re GSoft, home to a family of software products that lay the groundwork for a better employee experience. Our goal is to make work simpler, kinder, and faster. Specifically, we help companies get the most out of Microsoft 365 with ShareGate. We help managers grow their teams with Officevibe. And we ensure every onboarding is a...


  • Canada Prevu3D Inc Full time

    Reporting to the Director of Customer Success, the Customer Success Manager plays a strategic and supportive role, working closely with our Account Managers and the Marketing team to ensure the success of our clients with the Prevu3D products. If you’re customer-centric, forward-thinking, target-oriented and excel under pressure in a dynamic environment,...


  • Canada Liven Pty Full time

    At gaiia, we're building the leading platform for Communications Service Providers (CSPs) that truly care about their customers. Our core product is an operating system (OS) for telcos that manages billing, operations, automation and everything in between. We're passionate about taking care of our people, and it's not just lip service. We want you to focus...


  • Canada Prevu3D Inc Full time

    Reporting to the Director of Customer Success, the Customer Success Manager plays a strategic and supportive role, working closely with our Account Managers and the Marketing team to ensure the success of our clients with the Prevu3D products. If you’re customer-centric, forward-thinking, target-oriented and excel under pressure in a dynamic environment,...


  • Canada Understanding Recruitment Full time

    I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process. The platform is aimed at commercial insurance providers and is the leading provider of revenue ops in the space. They have a world-class team who went to top-tier...


  • Canada Internetwork Expert Full time

    Imagine.io’s mission is to make 3D simple for everyone. We believe that simplicity in 3D visualization is critical for creating engaging visual content at scale. To go beyond the traditional 2D-3D canvas and create contextual, photo-realistic, and interactive experiences with ease and simplicity will come from vision and creativity. We are working to...


  • Canada Lytica Inc. Full time

    Based in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the only commercially available SaaS (Software as a Service) platform that allows a company to benchmark the competitiveness of their electronic component...


  • Canada Tribute Technology Full time

    Tribute Technology is an established best-in-class Software as a Service technology company and solutions provider. Our customers include some of the largest and most prominent media brands in the world, spanning 4 continents and reaching millions of users every day. Our mission is to make meaningful connections between our customers and their users through...


  • Canada Lytica Inc. Full time

    About Lytica Based in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the only commercially available SaaS (Software as a Service) platform that allows a company to benchmark the competitiveness of their...


  • Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting? Do you want to implement an extremely complex product? I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process. The platform is aimed at commercial insurance...


  • Canada Improvado Inc. Full time

    Improvado is revolutionizing the way RevOps in large enterprises access and use data. Headquartered in San Diego, with teams stretching globally, we are united by our passion for transforming marketing technology. Our cutting-edge, no-code revenue data platform simplifies marketing reporting, enables informed budget decisions, and increases the ROI of...


  • Canada Improvado Inc. Full time

    Improvado is revolutionizing the way RevOps in large enterprises access and use data. Headquartered in San Diego, with teams stretching globally, we are united by our passion for transforming marketing technology. Our cutting-edge, no-code revenue data platform simplifies marketing reporting, enables informed budget decisions, and increases the ROI of...


  • Canada Ascend Fundraising Solutions Full time

    WHO WE ARE Founded in 2010, Ascend Fundraising Solutions online and in-venue fundraising platform and solutions have been used by some of the world’s most notable non-profit organizations such as United Way, Vancouver Canucks foundation, Canadian Olympic Foundation, Canadian Institute for the Blind, Kansas City Chiefs foundation, Boston Red Sox...


  • Canada Vroom Media Group Full time

    Vroom Media Mission: “To revolutionize life insurance marketing agencies and how people work.” We not only consistently deliver the best results for our clients, but we also prioritize building a one-of-a-kind working experience for our team. We are 100% remote, and we encourage employees to work from anywhere in the world.   Customer Success...


  • Canada Vroom Media Group Full time

    Vroom Media Mission: “To revolutionize life insurance marketing agencies and how people work.” We not only consistently deliver the best results for our clients, but we also prioritize building a one-of-a-kind working experience for our team. We are 100% remote, and we encourage employees to work from anywhere in the world.   Customer Success...


  • Canada Ascend Fundraising Solutions Full time

    WHO WE AREFounded in 2010, Ascend Fundraising Solutions online and in-venue fundraising platform and solutions have been used by some of the world’s most notable non-profit organizations such as United Way, Vancouver Canucks foundation, Canadian Olympic Foundation, Canadian Institute for the Blind, Kansas City Chiefs foundation, Boston Red Sox foundation,...


  • Canada Ascend Fundraising Solutions Full time

    WHO WE AREFounded in 2010, Ascend Fundraising Solutions online and in-venue fundraising platform and solutions have been used by some of the world’s most notable non-profit organizations such as United Way, Vancouver Canucks foundation, Canadian Olympic Foundation, Canadian Institute for the Blind, Kansas City Chiefs foundation, Boston Red Sox foundation,...