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Customer Success Manager
4 months ago
Reporting to the Director of Customer Success, the Customer Success Manager plays a strategic and supportive role, working closely with our Account Managers and the Marketing team to ensure the success of our clients with the Prevu3D products.
If you’re customer-centric, forward-thinking, target-oriented and excel under pressure in a dynamic environment, Prevu3D might be a great fit for you
Prevu3D is an emerging software company on a mission to help engineers and key stakeholders in the food production, automotive, energy and manufacturing industries. Our end-to-end platform uses reality capture data to create the most realistic digital twins in the market.
As a Customer Success Manager at Prevu3D you will
Proactively engage with clients for renewals and manage churn effectively to boost customer retention.
Cultivate strong relationships by consistently delivering value, fostering loyalty, and becoming a trusted partner in customer success.
Collaborate seamlessly with the sales team to understand and address customer needs.
Liaise with the marketing team to enhance user insights, facilitating strategic initiatives for improved customer experience.
On the support part of the role, you will
Analyze and report product malfunctions, contributing to continuous improvement and enhanced user experience.
Conduct thorough follow-ups with customers to guarantee the resolution of their technical issues and overall satisfaction.
Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to drive strategic enhancements and communication.
A Master’s Degree in Mechanical or Software Engineering or a similar major is a plus
Presentation skills – both online and in person, and excellent communication skills are a must
Helpful assets
Previous experience working with BIM, digital twin, or 3D scanning
General knowledge of the manufacturing, automotive, energy, construction, or mining industries
A hybrid and flexible work model: Remote and in-person in Quartier St-Henri, Montreal
Closed offices during the holidays (Christmastime)
