![Improvado Inc.](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager
4 weeks ago
Improvado is revolutionizing the way RevOps in large enterprises access and use data. Headquartered in San Diego, with teams stretching globally, we are united by our passion for transforming marketing technology.
Our cutting-edge, no-code revenue data platform simplifies marketing reporting, enables informed budget decisions, and increases the ROI of marketing efforts. By centralizing data from hundreds of marketing and sales sources, we empower our clients to track cross-channel performance, calculate complex metrics, and attribute revenue to specific touchpoints.
As a rapidly scaling Series A startup that raised $30 million in funding, we're proud to partner with globally recognized brands such as ASUS, Illy, Activision, H&R Block, and many others. Our diverse team of curious, open, and hard-working individuals is committed to cultivating a fast-paced, agile culture that values personal and professional growth.
We are looking for a Customer Success Manager who is a proactive problem solver and lightning-speed learner. We'll be counting on you to provide our clients with world-class customer service. Customers are your #1 priority, and you’ll do whatever it takes to support them
You'll also work closely with our project manager & development team to make sure all tasks are pacing for a timely delivery
Maintain a deep understanding of our solutions and content and educate customers about the most relevant features/functionality for their specific business needs
Work with sales engineers to synthesize data and translate complex ideas for development team
Proven success in creating exceptional and impactful customer service experiences, preferably for a SaaS product
Excellent project management experience, with the ability to balance multiple priorities in a fast-paced environment
Strong analytical skillset - we're a data driven company
Startup environment mentality
Bonus points if you are a SQL or Tableau(or any other BI) wizard and familiar with the martech/adtech space
Remote-first environment
~ Strong product/market fit: marketing data product for US-based enterprises
~US holidays and additional days off
~ Extremely fun & open startup environment
~ li-remote
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