Customer Success Manager

3 weeks ago

Canada Tribute Technology Full time

Tribute Technology is an established best-in-class Software as a Service technology company and solutions provider. Our customers include some of the largest and most prominent media brands in the world, spanning 4 continents and reaching millions of users every day. Our mission is to make meaningful connections between our customers and their users through innovation and a commitment to excellent user experience.

***

**ABOUT TRIBUTE TECHNOLOGY**:
At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities worldwide celebrate life and pay tribute to those we love. We are transforming the funeral experience through industry-leading technology that provides personalization for families, as well as efficiency and profitability for funeral homes and obituary hosting services. Our comprehensive platform brings together software and technology to provide a fully integrated experience for all users. Tribute is a unique new model that brings the stability of B2B software PLUS the explosive growth and valuation of eCommerce. We are the market leader in the US and Canada, with global expansion plans and a growing international team of more than 300 individuals in the US, Canada, Philippines, and Ukraine.

**ABOUT YOU**:
You will play a critical role in achieving Tribute’s revenue growth goals, ensuring we successfully retain and expand our existing customer base. You will have ownership over renewals of your accounts while also proactively identifying upsell and cross-sell opportunities by introducing new products and features that will drive additional value for our customers.

**WHAT YOU'LL DO**:

- Own the post-sale commercial relationship with customers; relentlessly looking for new ways to deliver value to our customers, using data to optimize services and providing world class support
- Be the voice of the customer within the Product Team to ensure current and future client requirements are met
- Perform customer health checks: monitor, manage and influence agreed success statistics for each client
- Work closely with cross functional teams in the development and execution of the account plan, with the objective to create genuine client value and maximize revenue potential
- Have a deep understanding of Tribute’s service offering and continuously find smarter solutions to client needs
- Coordinate the launch of new services, ensuring alignment between operations, product and marketing teams
- Identify and nurture opportunities to expand the commercial activities within an account
- Communicate effectively with colleagues regarding customer needs and with your manager to understand customer needs, maximize retention and growth, and communicate findings
- Facilitate interaction and workflow between project team members to ensure deliverables are on time
- Collaborate, problem-solve, and strategize upcoming client meetings with team members
- Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns
- Analyze trends in C-Sat/NPS scores to identify areas of improvement
- Collect and continually document customer experience and customer satisfaction to help facilitate customer case studies and references

**WHAT YOU NEED**:

- 2+ years of experience in driving successful solution-oriented client engagement, handling difficult internal and external business challenges, and delivering exceptional customer service resulting in high client retention
- Experience in managing projects with multiple stakeholders and systems, sometimes globally, and working within tight project and client timelines with resource constraints
- Experience in building successful senior-level business relationships and facilitating conversations at all levels, including the C-suite
- The ability to work in a high-energy, fast-paced environment, collaborating with other divisions to achieve strong results
- Relevant business experience in demonstrating a commercial mindset and an understanding of selling moments
- Relevant industry experience in working in a B2B setting and a familiarity with the typical challenges faced by clients
- Successful navigation of business processes, specifically sales and procurement
- A high degree of organization and proficiency in leveraging internal systems
- Successful navigation of business systems and processes to obtain high client advocacy and business results
- Excellent verbal and written communication skills
- Strong social and storytelling abilities
- A proficiency in technology, experience with Salesforce a plus

**SOUND LIKE YOU?**
- Are commercially minded, able to understand a client’s needs and able to shape and present smart solutions
- Have excellent analytical, communication and presentation skills
- Can establish strong relationships, and communicate effectively at all levels of an organization
- Are an independent and pr

  • Customer Success Manager-IN

    4 weeks ago

    Canada Accessit Library Full time

    This position is the main point of contact for key customers to drive industry best practices and the evolution of Follett product and services integral to the customer’s success. Customer Success Manager serves as the main contact for all customers’ issues as related to ongoing service and support, managing our customers’ expectations, and...

  • Customer Success Manager

    2 weeks ago

    Canada Chartbeat Inc. Full time

    The Customer Success Organization is looking for an exceptional individual who is ready to impress our rapidly growing worldwide customer list, with outstanding support and attention. This individual will own the relationships with our largest customers, and have the opportunity to work with customers like CNN, the Walt Disney Company, Netflix, and other...

  • Manager, Customer Success

    1 month ago

    Canada GSOFT Full time

    Company Description We’re GSoft, home to a family of software products that lay the groundwork for a better employee experience. Our goal is to make work simpler, kinder, and faster. Specifically, we help companies get the most out of Microsoft 365 with ShareGate. We help managers grow their teams with Officevibe. And we ensure every onboarding is a...

  • Customer Success Manager

    4 weeks ago

    Canada Prevu3D Inc Full time

    Reporting to the Director of Customer Success, the Customer Success Manager plays a strategic and supportive role, working closely with our Account Managers and the Marketing team to ensure the success of our clients with the Prevu3D products. If you’re customer-centric, forward-thinking, target-oriented and excel under pressure in a dynamic environment,...

  • Customer Success Manager

    3 weeks ago

    Canada Understanding Recruitment Group Full time

    Understanding Recruitment provided pay range This range is provided by Understanding Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $100,000.00/yr - $150,000.00/yr Do you want to be a part of the future of AI-based underwriting? Do you want to implement an extremely...

  • Customer Success Manager

    4 weeks ago

    Canada Understanding Recruitment Full time

    I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process. The platform is aimed at commercial insurance providers and is the leading provider of revenue ops in the space. They have a world-class team who went to top-tier...

  • Customer Success Manager

    4 weeks ago

    Canada Internetwork Expert Full time

    Imagine.io’s mission is to make 3D simple for everyone. We believe that simplicity in 3D visualization is critical for creating engaging visual content at scale. To go beyond the traditional 2D-3D canvas and create contextual, photo-realistic, and interactive experiences with ease and simplicity will come from vision and creativity. We are working to...

  • Customer Success Manager

    3 weeks ago

    Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting?Do you want to implement an extremely complex product?I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process.The platform is aimed at commercial insurance providers...

  • Customer Success Manager

    4 weeks ago

    Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting? Do you want to implement an extremely complex product? I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process. The platform is aimed at commercial insurance...

  • Customer Success Manager

    4 weeks ago

    Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting?Do you want to implement an extremely complex product?I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process.The platform is aimed at commercial insurance providers...

  • Customer Success Manager

    4 weeks ago

    Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting?Do you want to implement an extremely complex product?I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process.The platform is aimed at commercial insurance providers...

  • Customer Success Manager

    3 weeks ago

    Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting? Do you want to implement an extremely complex product? I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process. The platform is aimed at commercial insurance...

  • Global Customer Success Manager

    5 days ago

    Canada, CA South End Partners Full time

    Global Customer Success ManagerMarkham, ON | On-site The opportunity: Our client is a rapidly growing international manufacturer and leader in their industry. Their people play a pivotal role in shaping their business and their customer-focused culture encourages an ownership mindset, continuous improvement and career development.They are seeking a Global...

  • Customer Success Manager

    4 weeks ago

    Canada Accessit Library Full time

    This position is the main point of contact for key customers to drive industry best practices and the evolution of Follett product and services integral to the customer’s success. Customer Success Manager serves as the main contact for all customers’ issues as related to ongoing service and support, managing our customers’ expectations, and...

  • Customer Success Manager

    2 days ago

    Canada, CA Vroom Media Group Full time

    Company DescriptionVroom Media Mission: “To revolutionize life insurance marketing agencies and how people work.”We not only consistently deliver the best results for our clients, but we also prioritize building a one-of-a-kind working experience for our team. We are 100% remote, and we encourage employees to work from anywhere in the world. We believe...

  • Customer Success Manager

    4 days ago

    Canada Vroom Media Group Full time

    Company DescriptionVroom Media Mission: “To revolutionize life insurance marketing agencies and how people work.”We not only consistently deliver the best results for our clients, but we also prioritize building a one-of-a-kind working experience for our team. We are 100% remote, and we encourage employees to work from anywhere in the world. We believe...

  • Customer Success Manager

    3 days ago

    Canada Vroom Media Group Full time

    Company Description Vroom Media Mission: “To revolutionize life insurance marketing agencies and how people work.” We not only consistently deliver the best results for our clients, but we also prioritize building a one-of-a-kind working experience for our team. We are 100% remote, and we encourage employees to work from anywhere in the world.   We...

  • Customer Success Manager

    3 days ago

    Canada Vroom Media Group Full time

    Company DescriptionVroom Media Mission: “To revolutionize life insurance marketing agencies and how people work.”We not only consistently deliver the best results for our clients, but we also prioritize building a one-of-a-kind working experience for our team. We are 100% remote, and we encourage employees to work from anywhere in the world. We believe...

  • Customer Success Manager, Scaled

    4 weeks ago

    Canada BioRender Full time

    At BioRender, our mission is to accelerate the world’s ability to learn, discover and communicate science. We are passionate about democratizing science communication in order to accelerate scientific discovery and understanding. We're looking for amazing people to help create the world’s go-to-place and platform where science is communicated. Come...

  • Principal Customer Success Manager

    4 weeks ago

    Canada Evisort Inc. Full time

    Our mission is to change the way business deals get done. In an industry plagued by inefficient and ineffective contract management systems, we provide a solution that accelerates, scales, and protects the business, enabling contract professionals to become their company’s superhero. We create cutting-edge AI technology that makes contracts searchable...